Coordinator - Communities and Social Performance

Position Job Title: Residence Life Coordinator Employment Type: Full-Time, Permanent (Onsite, Live-in)
Reports To: Student Experience Manager

Under the direction of Student Experience Manager, the Residence Life Coordinator plays a pivotal role in supporting UNF students living in UNF Managed Housing. The Residence Life Coordinator is responsible for the administration of the residence life program and fosters a sense of community and support for students in their building(s) of responsibility. This position actively contributes to the enrichment of the student experience at UNF by shaping individual and community development, implementation of programs to support student learning, and ensuring living in our UNF Managed Residences are a positive experience. The Residence Life Coordinator lives on-site in a designated University apartment and is on-call for residence emergencies.

Specific Responsibilities:
Community Development & Student Learning
Oversee the delivery of residence programs, activities, and services.
Implement EDI best practices in community development to ensure students feel safe and welcome.
Facilitate activities, community meetings, and be present regularly in the community (i.e. host office hours, outreach) to build relationships with students and remain attentive to community needs.
Oversee the Residence Council.

Student Conduct, Success & Emergency Response
Follow up on or investigate violations of the Residence Standards. This includes low to high level incidents that may include severe mental health or sexual violence.
Meet with students to support and triage crises and refer to appropriate certified professionals.
Meet with students to investigate and review behaviour, assess level of responsibility, and develop outcomes, using developmental and/or restorative approaches as appropriate.
Ensure timely, accurate, and comprehensive documentation of student contact, agreements, outcomes, and plans.
Respond to crisis situations as a first responder to assess situations and initiate appropriate procedures and protocols.
Consult with the Manager for any high-risk situations or where additional guidance and support is needed.
Provide after-hours response support to students to promote community building, health, environmental, community, and student safety.

Occupancy Management
Oversees all aspects of the residence admissions process and procedures including but not limited to advertisement, application, and room assignment.
Coordinate all room assignments and changes in the residences.
Coordinate move-in and move-out procedures.
Coordinate all correspondence regarding residence admissions, fees, availability, and general questions regarding residence to ensure that students and stakeholders receive accurate, up-to-date information.

Administration & Other
Collaborate closely with Student Experience colleagues to provide integrated student services, supports, and resources to UNF students.
Conduct research on best practices, actively participate in professional associations and organizations, and engage with institutional and GUS Canada partners to stay informed and connected in the field.
Take the lead on special projects and initiatives as assigned by the Student Experience Manager or other members of the UNF Leadership Team.
Work collaborative within a team to conceptualize and create space for new and innovative programming at UNF. Partner with campus colleagues to bring these visions to fruition.
Be available for some evening and weekend work, such as during student orientation and residence move-in.
Perform other tasks as assigned, contributing to the overall success of UNF.

Position Requirements
Key Competencies:
Highly self-motivated and directed.
Demonstrates effective prioritization and decision-making in high-pressure environments.
Capable of handling diverse situations, multiple projects, and rapidly changing priorities.
Exhibits excellent collaboration and partnership development skills, building trust and cooperation with various stakeholders.
Possesses strong presentation and interpersonal skills, influencing others with empathy and political acumen.
Maintains a professional manner with tact, diplomacy, and discretion when dealing with colleagues and the public.
Demonstrates exceptional customer service skills in handling inquiries and resolving issues.
Displays excellent listening skills, gathering accurate information and evidence.
Exercises diplomacy, negotiation, conflict resolution, and people management skills.
Possesses creative problem-solving abilities and exercises sound professional judgment, especially in handling confidential/sensitive matters.
Demonstrates intermediate computer skills in Microsoft Office, with a quick learning ability for new programs.
Displays a strong student-centric orientation.
Exhibits proficiency in facilitating training sessions, showcasing strong presentation skills.
Maintains flexibility and willingness to work outside regular business hours to meet organizational needs.

Education and Experience:
Minimum three (2) years’ experience in a residence life position, preferably at the post-secondary level, including:
Experience in areas related to student support and promoting student success.
Experience supporting international communities and communicating effectively with a variety of audiences.
Experience responding to student health & safety crises and emergencies.
Undergraduate degree in a related field
Criminal Records Check, including a Vulnerable Sector Check will be required as a condition of employment.
Experience in conducting physical quality assurance inspections and coordinating inspections of facilities to audit and report on facility conditions is an asset.
Standard First Aid and CPR certification is required . Candidates without current certification must obtain it within the first week of employment.

Additional Information:
The RLC position is “live-in”. This apartment includes high speed internet access to a computer, and all utilities including in-suite laundry.

The total compensation package for this position is inclusive of a competitive base salary, on-campus housing provided as a non-taxable benefit, a daily flat rate on-call stipend and additional hourly and premium over-time pay for on-call hours worked.

Diversity, inclusion and equity
The University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.

We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise jobs@unfc.com to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.