Technical & Database Support Specialist
2 weeks ago
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. The Dedicated Client Technical Support Specialist provides advanced, personalized support to client administrators by leveraging in-depth knowledge of the Spark Product and Benevity's processes, alongside the specific details of the client's program. This role demands expertise in both the client's program and the Spark Product, ensuring effective collaboration with internal teams for high-quality, timely support tailored to client administrators' needs.
As an excellent communicator, this specialist collaborates closely with Client Success Managers, other technical support members, Project Managers, and various internal teams to deliver optimal outcomes for our clients and Benevity. Building strong, trusting relationships with clients is fundamental, highlighting the specialist's role in providing a superior tier 2 support experience that our client administrators value.
Assist clients with reporting, configuration, product features, and process inquiries to support strategic objectives and program growth
Support clients in daily program management and adapt to changes or new feature adoption
Foster positive relationships with both external and internal stakeholders for prompt, quality resolutions
3+ years in Client Support, Technical Support, or Account Management
~ Exceptional written, verbal, and phone communication skills
~ Client-focused with a dedication to quality outcomes
~ Familiarity with Access databases
~ Professional, upholding high standards and timely project completion
~ Flexible, knows when to adapt processes
~ Influential through relationships, expertise, and data
~ Background in community investment and employee giving programs beneficial
~ If the idea of working on tech that helps people do good in the world lights you up ... At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.
Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily - from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.
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