IT Service Desk Engineer
1 month ago
IT Service Desk Engineer (Level 2) Toronto About the RoleThe IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service and have a strong commitment to resolving support issues efficiently and professionally.The successful candidate must be available to travel to other Canadian offices when required.Main Responsibilities:Responding to incoming calls, self-serve calls and emails to the Service Desk promptly, ensuring a high level of customer service is maintained at all timesDelivering incoming service requests such as providing access to applications, setting up new equipment, and new user/leaver requests in line with SLAs and KPIsLogging and updating calls on the IT Service Desk knowledge base promptly and accurately with the outcomes of problem investigations, diagnosis and solutionsResponsible for maintenance of the asset inventory, including computer hardware, software, and peripherals such as printers, telephones, and other office technology.Ensuring employees are kept updated on any outstanding IT issues with clear and concise communicationVisiting other offices to assist with the delivery of IT projects or resolve specific IT issues, as required (subject to restrictions)Communicating effectively with the IT Team Leader and other colleagues both in Canada and the UKProviding cover for absence within the teamConfigure, maintain, and troubleshoot application software, desktop operating systems, PCs, and associated peripherals. Install and configure end-user devices and maintain up-to-date images for various hardware platformsContributing to the Change Management and Problem Management processesWorking collaboratively with colleagues across the department and internationally, escalating incidents to the 3rd line team when they require additional expertise; or when they cannot be delivered in line with SLAsTechnical Knowledge, qualifications and experience required:IT/Technical qualifications (ideally: Windows 10 MCDST certification, MOS and or MPSA certification, or similar)Minimum of 3 years’ experience in a similar rolePrevious law firm or professional Partnership experience is preferredKnowledge and experience of Microsoft operating systems, Active Directory and experience with Office 365 & Azure Administration (Exchange, Teams, SharePoint, etc.)Experience of SCCM & Deploying PC images.Experience of working in an ITIL environmentBasic networking skills e.g. TCP/IP, DNS, DHCP and VPNKnowledge and experience of iManage Worksite/Filesite, IP Phone Administration (BluArc), Mobile Device Management and security products (antivirus, disk encryption, USB device control)ITIL Foundation Certificate is desirableCandidates will also be able to demonstrate:Excellent customer service and client-facing skillsStrong communication skills – both written and verbalProven analytical and problem-solving abilitiesAbility to work in a high-pressure environmentA self-motivated and proactive attitudeExperience of working in a team-oriented, collaborative environmentCommitment e.g., assisting with overtime and covering shiftsGood attention to detailA flexible and positive approachThis position is a Hybrid role and will require in office work approx 8 days per month.
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IT Service Desk Engineer
2 days ago
Toronto, Ontario, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) TorontoRole OverviewAs an IT Service Desk Engineer, you will be the initial point of contact for users reporting end-user computing issues, telecommunications, networks, and in-house applications. Your primary focus will be on delivering exceptional customer service and efficiently resolving support matters.The ideal...
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IT Service Desk Engineer
2 weeks ago
Toronto, ON, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the RoleThe IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...
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IT Service Desk Engineer
2 weeks ago
Toronto, ON, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the RoleThe IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...
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Service Desk
2 months ago
Toronto, Canada Atlantis IT group Full time**Service Desk** **Toronto, ON (hybrid)** **Long Term** **Role and Responsibilities**:
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IT Service Desk Engineer
2 days ago
Toronto, Ontario, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the RoleThe IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...
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Service Desk Analyst
3 weeks ago
Toronto, Canada IT Weapons Full timeIT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America. We're doing well, and we're growing - and now looking to add another great...
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IT Service Desk Engineer
4 weeks ago
Toronto, ON, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer...
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IT Service Desk Engineer
1 month ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be
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IT Service Desk Engineer
2 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be
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Service Desk Analyst
1 day ago
Toronto, Ontario, Canada IT Weapons Full timeIT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America.We're doing well, and we're growing - and now looking to add another great...
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Ottawa, ON, Canada Holt Recruitment Full timeType: Permanent Holt Executive are exclusively supporting a global provider of lifesaving/innovative connectivity solutions that connect people and assets around the globe, including in remote and challenging environments. Are you passionate about technology and driven by excellent customer service? Do you thrive in fast-paced environments and enjoy...
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Business Development Representative
2 months ago
Toronto, Canada Ginger Desk Full time**Ginger Desk** is disrupting the healthcare industry, one task at a time. Ginger Desk is a fast-scaling company, offering Virtual Assistant services to allied healthcare practitioners. In a short period of time, Ginger Desk has quickly become known as the most trusted VA service for health professionals in North America. We are woman-driven and woman-led....
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Manager, Brand Marketing
2 months ago
Toronto, ON, Canada The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...
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IT Service Desk Engineer
4 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer...
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IT Service Desk Engineer
4 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer...
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IT Service Desk Engineer
4 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2)Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...
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IT Service Desk Engineer
4 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2)TorontoAbout the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...
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IT Service Desk Engineer
2 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the RoleThe IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer service...
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IT Service Desk Engineer
2 weeks ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer...
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IT Service Desk Engineer
1 month ago
Toronto, Canada TalentVault Network Inc. Full timeIT Service Desk Engineer (Level 2) Toronto About the Role The IT Service Desk Engineer is the first point of contact for users to log issues, requests and questions regarding end-user computing issues, telecommunications, networks, and in-house applications. Candidates for this position will be expected to deliver and maintain a high level of customer...