Bilingual Customer Service Experience

2 weeks ago

Ottawa ON, Canada Knewin Full time

SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.
Guided by our values – We CARE About People; We DREAM Big and We DELIVER with Excellence – we are building on our 28-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.
We’re looking for a BilingualCustomer Service Experience - Online Sales Support associate to join our growing company and play a key role in our customer experience by ensuring each purchase ends in a smile
Job Description As an associate supporting CustomerServiceand Online Sales you will:
Respond to incoming calls, emails and chat requests;
Respond to various customer inquiries including warranty claims, online order requests and any other related issues;
Meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives;
Support the online sales team during peak periods such as Boxing Day, Mad Friday, Cyber Monday, etc;
Support customers throughout their shopping experience;
and closing the online sale with them.
A minimum of 2 years’ experience in a sales and/or call center customer service environment
Any post-secondary education is considered an asset
Excellent communication skills in English and French , both written and verbal, is required
Computer skills and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, Zoom
Ability to problem solve effectively within company policies and guidelines
Work in a home environment
Additional Information Why our Bilingual Customer Experience - Online Sales Support associates love working at Sleep Country Canada/Dormez-vous?:
We will invest in you and provide extensive training, mentoring and continuous development
Access to training and development platforms
Full medical, dental benefits and a deferred profit sharing program
Long service awards, celebrations and other social events
Paid day off to volunteer at your local charity of choice
Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital
Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)
At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people.

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