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Field Technical Service Representative

2 months ago

Québec QC, Canada Brunel Full time

Introduction The Field Service Representative II acts as Trusted Advisor to customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. The FSR II drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high- stress healthcare environment (Equipment will include AV equipment, cabling, surgical lights and tables, with a focus on OR Integration equipment) The FSR II also provides superior Customer service by pro-actively interacting and communicating with Customers, and utilizes advanced technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience. In addition the FSR II promotes growth through identifying and recommending products and services to Customers while exhibiting professionalism at all times.


Perform preventive and corrective maintenance required on product lines, related
specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
• Actively promote, support and maintain remote monitoring and diagnostic equipment.
• Associate’s degree in Electronics, mechanical or similar degree, plus 4 years of
related experience (OR medical device technical experience). Ability to speak English & French, required.
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as
Valid driver’s license.
• Proficiency in computers and Windows software
• generators, operating lights and tables, industrial controls, central processing systems, and
Strong Customer communications experience and demonstrated ability to build positive
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