Director of Account Management
2 weeks ago
Schedule Full-Time
Located Remotely? Relocation? Position Type Management
Executive leader responsible for all aspect of the conception, engineering, build, and testing of a world class workplace collaboration products for Marriott International associates. This key organizational leader will focus on recommending and developing innovative and modern technical solutions with a customer-focused mindset. This role will define product strategy, own and manage execution of the product roadmap and run technology steering committees and is accountable for product outcomes and services. The individual should be familiar with the standards and executable actions required for the conception, design, build, and testing activities required for delivering a reliable technology solution and other capabilities associated with Office365, Azure Active Directory, and other non-Microsoft collaboration products with a vision for simplicity, automation, self-empowerment, and user experience. Overall experience in developing technical solutions for the workplace leveraging collaboration products will be critical. Must be able to hire, develop, and build an inclusive, user centric, high performance team. Undergraduate degree and/or equivalent experience/certification
8+ years of IT leadership experience with a blend of deep technical knowledge and a customer-focused mindset that includes:
5+ years of developing solutions for the workplace leveraging collaboration products and integration with Identity and Access management products
4+ years experience negotiating with and managing OEM relationships
3+ years experience in integrating core O365 services such as SharePoint, OneDrive and Teams with new and existing user processes for completing work activities
3+ years experience working with enterprise class security tools to secure and manage collaboration products, such as Office365, Box.net, Slack and other mainstream tools
3+ years directing a blended team of associates, contractors, and service provider resources.
Experience working with remote and offshore development and support teams.
Experience working in a SAFE Agile environment
3+ years at a Senior Manager level or above at a Fortune 500 company with significant scale.
Demonstrated success leading large-scale infrastructure initiatives/transformations.
Understanding of the quality assurance, risk management, and security considerations and their impact on the overall technology environment.
End to end infrastructure lifecycle experience related to user identity and access management.
Strong understanding of Agile and DevOps methodologies.
Strong process management and problem resolution skills.
Experience in business systems and process planning.
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms.
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
Demonstrates strong executive presence and strategic thinking skills.
Accountable for providing day-to-day leadership and management of the Collaboration engineering and products organization and managing the effective delivery of those services to the company.
Establish management level relationships and partnering with all discipline teams to define systems engineering and cloud services.
Accountable for managing suppliers in ensuring the delivery of quality services and meet all contractual obligations.
Participate in the develop of new strategies around the ‘consumerization’ of the workplace experience at Marriott International. This includes such key concepts as ‘wireless everywhere’, virtualization, cloud based software, and wearable technology.
Responsible for developing technical solutions in the workplace technology space geared at maximizing the end user experience. Identity& Access Management, security, and collaboration services).
Design quality and always available integrations with domain services such as Azure Active Directory, LDAP, and other associated e-Directories.
Design reliable services for electronic messaging and collaboration services inclusive of chat, desktop video conferencing, file share services and SharePoint services.
Build a team that will drive strategy around designing and managing healthy collaboration, IAM, security and authentication services.
Develop cloud based services in the form of IaaS, SaaS or PaaS to help consumerize and provide interoperability for collaboration products.
Design and implements all digital and automated processes for service and user provisioning, service enhancements and service requests.
Service Management
Represent the services across the organization, designates technical lead and backup, and coordinates communication among support staff and systems staff
provides input in service attributes such as performance, availability, security, etc.)
Conduct competitive market assessment/benchmarking, analyzes financial and internal customer analysis
Manage vendor relations, oversees internal supplier management
Managing and Conducting Human Resources Activities
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Utilizes an “open door policy” to solicit employee feedback and reviews employee satisfaction results to identify and address employee problems or concerns
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. 04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
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