Associate Service Operations Security Technician
3 weeks ago
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests, vaults, safe deposit boxes, after-hours depository, mechanical and electronic locks, general locksmithing, vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner. Responsibilities- Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
- Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
- Maintaining bolt work and time locks on safes, chests and vaults.
- Maintaining ATM Cencon locks and mechanical and electrical combination locks.
- Providing key duplication and lock core replacement.
- Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
- Prioritizes service calls based on Service Level Agreements and management direction.
- Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution.
- Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution.
- Maintains safety awareness and follows safe behaviors at all times.
- Maintains a positive attitude to increase customer satisfaction.
- Déterminer les priorités et planifier les appels de service.
- Communiquer avec le client pour lui annoncer l’heure d’arrivée prévue.
- Soumettre les problèmes aux échelons supérieurs et confier les interventions à quelqu’un d’autre au besoin.
- Consigner fidèlement les données liées aux services.
- Se montrer professionnel envers les clients pour favoriser des relations positives.
- Effectuer des tâches mineures de maintenance sur les GAB (p. ex. remplacement des ampoules, des courroies des lecteurs de cartes, des filtres à air, etc.).
- Effectuer des tâches d’installation de base (p. ex. de câbles, de dispositifs et de serrures Mas-Hamilton).
- Effectuer des réparations techniques, comme dans les cas de papier, de carte ou de facture coincés.
- Suivre les processus en matière de contrôle des clés, des alarmes et des combinaisons dans les domaines de responsabilité désignés.
- Assister les techniciens du service dans les inspections de maintenance préventive sur les produits conventionnels.
- Détenir un diplôme d’études secondaires.
- Posséder d’un à deux ans d’expérience en service technique.
- Être titulaire d’un permis de conduire valide.
- Détenir de bonnes connaissances et compétences en informatique.
- Posséder de solides compétences (niveau avancé) en dépannage et en établissement de diagnostics
- Posséder de solides compétences (niveau avancé) en matière de détermination des priorités et de suivi.
- Travailler avec un sentiment d’urgence, avoir le sens de l’organisation, faire preuve de professionnalisme et travailler efficacement en équipe.
- Posséder d’excellentes aptitudes pour le service à la clientèle, la communication et les relations interpersonnelles.
- Accepter d’être exposé aux intempéries.
- Être en mesure de s’adapter à différents quarts de travail au besoin, ce qui pourrait inclure une rotation des tâches sur appel les soirs et les fins de semaine.
- Être capable d’organiser les pièces et les outils dans le camion et d’en dresser l’inventaire.
- Être capable de conduire le véhicule de l’entreprise.
- Réussir les tests et vérifications en matière de dossier de conducteur, d’antécédents et de dépistage de drogues.
- Être capable de soulever de l’équipement lourd (de plus de 9 kg ou 20 lb) et de se pencher, de se baisser, de travailler debout et de bouger les mains et les doigts fréquemment.
- Doit parler couramment le français
- Doit pouvoir voyager aux États-Unis pour suivre une formation
- Formation technique ou spécialisée, un atout.
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
- Good business English skills (Written and spoken).
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
-
Associate Service Operations Security Technician
4 weeks ago
Québec City, Canada Diebold Nixdorf Full timeExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides on-site maintenance and repair services for DN...
-
Structured Cabling Technician
3 weeks ago
Québec, Canada ComNet Networks and Security Inc.. Full timeWe are currently looking for Structured Cable Technician for all levels to work at our ComNet Networks and Security Inc. office in Montreal Quebec The Structured Cable Technicians are responsible for installing, testing, labelling and maintaining various types of network cables. They work on a variety of communications infrastructure such as fibre optic,...
-
Service Operations
1 month ago
Chambly, QC, Canada Digicell Full timeService Operations & Maintenance Technician in its Commercial Division with duty station in “Punta Gorda” ABOUT DIGI: Digi owns and operates an extensive telecommunications network throughout the country of Belize in wireline, wireless and data services. The company offers and uses a wide range of products and technologies that include fixed line...
-
IT Specialist, Operations
1 month ago
Québec, QC, Canada Dialogue Health Technologies Inc. Full timeYour role as IT Specialist, Operations & Security Reporting to the IT Team Lead, you will contribute to establishing and upholding a standard of operational excellence across IT, Tech Support, and Security domains. This involves the continuous development and maintenance of robust systems and protocols to ensure the smooth functioning and security of all...
-
Public Safety
7 days ago
Québec, QC, Canada Kativik Regional Government Full timeThe Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...
-
Public Safety
7 days ago
Québec, QC, Canada Kativik Regional Government Full timeThe Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...
-
Bilingual Field Service Technician
2 days ago
Québec, QC, Canada Kelly Science, Engineering, Technology & Telecom Full timeWe are currently recruiting for Field Service Technician role for our client for full time permanent opportunity. Locations: Quebec City and Val-d’Or/ Rouyn Noranda, QC Type: Full time permanent role Bilingual FIELD SERVICE TECHNICIAN Role: Responsible for providing field technical service and support customer sites across Canada, by performing...
-
Field Service Technician Bilingual
2 days ago
Québec, QC, Canada Kelly Science, Engineering, Technology & Telecom Full timeWe are currently recruiting for Field Service Technician role for our client for full time permanent opportunity. Locations: Quebec City and Val-d’Or/ Rouyn Noranda, QC Type: Full time permanent role Bilingual FIELD SERVICE TECHNICIAN Role: Responsible for providing field technical service and support customer sites across Canada, by performing...
-
Bilingual Field Service Technician
2 days ago
Québec, QC, Canada Kelly Science, Engineering, Technology & Telecom Full timeWe are currently recruiting for Field Service Technician role for our client for full time permanent opportunity.Locations: Quebec City and Val-d’Or/ Rouyn Noranda, QCType: Full time permanent roleBilingual FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support customer sites across Canada, by performing connectivity...
-
Bilingual Field Service Technician
1 day ago
Québec, QC, Canada Kelly Science, Engineering, Technology & Telecom Full timeWe are currently recruiting for Field Service Technician role for our client for full time permanent opportunity.Locations: Quebec City and Val-d’Or/ Rouyn Noranda, QCType: Full time permanent roleBilingual FIELD SERVICE TECHNICIANRole: Responsible for providing field technical service and support customer sites across Canada, by performing connectivity...
-
IT Network Admin
1 month ago
Québec, QC, Canada Invisionstaffing Full timeJobdescription InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leading non-profit organization looking to hire a...
-
Service Technician
4 weeks ago
Québec, Canada A.W. Chesterton Company - Montreal Full timeWe are looking for a service technician for our repair center in Montreal (Anjou). You are a dynamic individual interested in learning new technology. A person with a lot of initiative who has manual skills and likes to put them into practice. AW Chesterton offers you a stimulating job in our great team where you will be able to contribute greatly...
-
Service Technician
4 weeks ago
Québec, Canada A.W. Chesterton Company - Montreal Full timeWe are looking for a service technician for our repair center in Montreal (Anjou). You are a dynamic individual interested in learning new technology. A person with a lot of initiative who has manual skills and likes to put them into practice. AW Chesterton offers you a stimulating job in our great team where you will be able to contribute greatly...
-
Public Safety
1 month ago
Québec, QC, Canada Kativik Regional Government Full timeThe Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...
-
Tool Rental Technician
1 month ago
Québec, Canada The Home Depot Canada Full timeWorking here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond...
-
Service Technician in Analytical Instrumentation
1 month ago
Québec, Canada London Manpower Inc Full timeThe role of the Analytical Instrumentation Technician is to provide professional service and support Service Supervisor. In this role, you will be responsible for troubleshooting, repair, calibration and calibration and preventive maintenance of various analytical instruments in our shop and at customer sites. at customer sites. This includes continuous gas...
-
Bilingual Field Service Technician
2 days ago
Québec, Canada Kelly Science, Engineering, Technology & Telecom Full timeWe are currently recruiting for Field Service Technician role for our client for full time permanent opportunity. Locations: Quebec City and Val-d’Or/ Rouyn Noranda, QC Type: Full time permanent role Bilingual FIELD SERVICE TECHNICIAN Role: Responsible for providing field technical service and support customer sites across Canada, by performing...
-
Public Safety
1 month ago
Québec, Canada Kativik Regional Government Full timeThe Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...
-
Public Safety
1 month ago
Québec, Canada Kativik Regional Government Full timeThe Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...
-
Public Safety
1 month ago
Québec, Canada Kativik Regional Government Full timeThe Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...
