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Technical Account Manager CUSTOMER SUCCESS

4 months ago

Ontario, Canada Simplify Recruiting Full time

We are seeking a highly motivated and skilled Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will serve as the primary point of contact for our retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things clients, ensuring their technical needs are met and their expectations exceeded. Develop and maintain strong relationships with key stakeholders at client organizations, including executives, IT professionals, and project managers.
Serve as the main point of contact for client inquiries, technical support, and escalations, providing timely and effective resolution of issues.
Collaborate with internal teams, including sales, engineering, and product development, to understand client requirements and deliver customized solutions.
Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling or cross-selling.
Serve as a subject matter expert on our products and services, providing guidance and training to clients as needed.
Monitor industry trends and emerging technologies within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] domain, and share insights with clients to help them stay competitive.
Track and report on key account metrics, including revenue growth, customer retention, and customer satisfaction, to senior management.
Participate in trade shows, conferences, and other industry events to network with clients and promote our products and services.

Bachelor's degree in [relevant field] or equivalent practical experience.
Proven experience in a technical account management or customer-facing role, preferably within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] industry.
Strong understanding of technical concepts and ability to communicate complex ideas effectively to both technical and non-technical audiences.
Solid organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
Willingness to travel occasionally to client sites as needed.