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4 weeks ago

Coquitlam BC, Canada T & T Supermarket Full time

Reporting to Store Administrator, the Local Communication Supervisor is mainly responsible to manage all related tasks on social media channels, manage and ensure smooth daily operation of store's online platforms. Moreover, you will perform other tasks to support daily operation of the store. T&T Supermarket Inc. was founded in 1993 with two stores in BC. Since then, it has expanded rapidly and is now Canada's largest Asian supermarket chain with 31 stores across the country: Responsible to daily social media channel updates, including content creation and image-making; responding to customer inquiries and complaints
Collaborate with store departments to promote products and store special offers
Prepare and edit contents, images, and video sources in accordance with department requirements
Represent and brand store on various social media channels. Provide excellent in-store customer services including product introductions and social media promotions to increase customers' online experience and overall user rate
Assign working schedules for customer service team to effectively maintain social media channels
Conduct data analysis on different social media channels regularly to reach KPI requirements and amendments
Participate in SC/ESC office required meetings to update work progress and communicate across departments to learn and share information
Organize meetings with the customer service team for training and communicating purposes
Flexible to work in shifts, including day shifts, night shifts on weekdays, weekends and statutory holidays; Great social media experience of using Wechat, Facebook channels, etc. Proficient language and communication skill, bilingual in English and Chinese (Cantonese &/ or Mandarin) is required
Great knowledge of using image and video editing tools such as Meitu Show, Jianying, etc.
Hold a college diploma or higher academic degree and having proactive working attitudes and great team spirit
Outstanding customer service experience and skills is an asset
Experience with media editing or retail operation is strongly preferred
Outstanding interpersonal communication and customer service skills
Meticulous and detailed oriented, handle assignments with a sense of urgency without compromising timeline and quality