Medical Services Administrator

3 weeks ago

Surrey BC, Canada Institute of the Motor Industry. limited Full time

Find jobs in the automotive retail industry
Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, McLaren, MAN, Volvo and the most recent addition, INEOS. We have over 25 businesses providing sales, service and accident repair services across Sussex, Surrey, Kent and Hampshire.In other words, our brands, systems and people help power our customers adventures ensuring they feel both part of our family business and our company values.81% of our employees responded to our engagement survey in 2022 with an increased engagement score of 9% on the previous survey, we are a safe bet for a job and a careerJOB PURPOSEThe role of the Service Advisor is to:* Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.* Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.* Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.* Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.ServiceReports to:Aftersales ManagerKEY RESPONSIBILITIES* Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.* Accurately maintain the service department loading system in line with workshop capacity.* Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.* Understand and adhere to manufacturer service requirements.* ExperienceEssential: 3 years experience in automotive Service Advisor role.Essential: 3 years experience in an automotive Service Advisor role.Desirable* Relevant experience in a customer facing role delivering excellent service

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