Stage agent support clients

2 weeks ago

Gatineau QC, Canada Place aux Jeunes Full time

Les postes disponibles seront majoritairement en centre d’appels.
EMPLOIS EN CENTRE D’APPELS (Agent(e) de services au paiement et Agent(e) des services aux citoyens)
Les agent(e)s des centres d’appels offrent un service à la clientèle par téléphone aux citoyens qui cherchent de l’information sur l’Assurance-emploi, la Sécurité de la vieillesse ou les Passeports et effectuent des transactions dans des fichiers informatisés.
En quelques mois, nos employés bénéficient de jours fériés payés, congés annuels, avantages sociaux et fond de pension
Une formation rémunérée vous sera offerte. Les personnes retenues devront réussir une formation et un programme d’apprentissage structuré suivis d’examens ou d’une accréditation pour la majorité des postes.
La fonction publique fédérale est en train de passer à un modèle de travail hybride commun qui soutient le partage des expériences en personne qui sont essentielles à une organisation cohésive, collaborative et à haut rendement, tout en continuant à offrir la souplesse nécessaire pour soutenir le travail hors site.
Le but de ce processus de sélection est de créer un bassin de candidats qualifiés pour répondre aux besoins de Service Canada d’embaucher de nouveaux fonctionnaires partout dans la province de Québec. Ce bassin pourrait également servir à doter des postes similaires avec des durées variées, profils linguistiques variés, divers titres et différents niveaux de sécurité au sein d’Emploi et développement social Canada.
Les postes disponibles seront majoritairement en centre d’appels. Les postes offerts seront en majorité des contrats à durée déterminée avec possibilité de prolongation. La priorité d’évaluation pourrait être accordée aux personnes en fonction des besoins à combler et de leurs intérêts soit pour des postes bilingues, des postes en centre d’appel, des postes en personne ou pour certains lieux géographiques. L’évaluation de la langue seconde sera la première étape du processus pour les candidats(es) appliquant sur des postes bilingues.
Les employés occupant déjà un poste de niveau équivalent à Service Canada, d’une durée déterminée ou indéterminée et à la recherche d’une affectation ou d’une mutation, sont invités à manifester leur intérêt à occuper de nouvelles fonctions auprès de leur gestionnaire et à remplir leur plan de gestion des talents. Trouve ta place, consulte dès maintenant la plus grande banque d’offres d’emploi et de stages en région.
Grâce au réseau de Place aux jeunes vous bénéficierez de notre support afin de trouver des candidats qualifiés qui répondront à vos besoins.
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