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Key Account Specialist
2 months ago
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PSTWe value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.Role SummaryAs the Key Account Specialist for International, you are responsible for increasing sales and Customer satisfaction for approved International Distributors by delivering world-class service. In this role, you handle the day-to-day communication with International Distributors and are responsible for increasing each Distributor's sales potential by providing expert Eminence knowledge, effective communication, an understanding of currency conversions, and an understanding of the unique needs of each Distributor’s market, including pricing and expert analysis of sales patterns and trends. You will report directly to the International Sales Manager and work closely with the Key Account Manager for International.Contract Coverage Details:15-month positionAvailability & TravelThe Key Account Specialist for International will provide support outside of core business hours to accommodate time zone differences with each International Distributor within each country’s core business hours. Some International Travel may also be required.ResponsibilitiesPartner with the International Sales Manager and Key Account Manager for International to achieve Sales targets for International DistributorsPrepare and present information for Distributors regarding new product launches, new non-launch items (product/print), and any pricing updatesAssist with the forecast of annual sales for all International Distributors & communicate quarterly sales results to DistributorsCoordinate and schedule remote and on-site training for International Distributors with the Customer Education TeamAct as the main point of contact for International Distributors regarding their product orders and facilitate order processing while adhering to all contracts and distribution arrangementsReceive and address all errors reported on orders and monitor order turnaround times, issuing any replacements and/or credits as neededComplete quarterly audits of all International Distributor pricing, account presence, websites, and distribution territories to ensure that Eminence is prominently displayed and that sales are limited to each Distributor’s assigned territoryAssist with the planning of Country Visits, Site Inspections, Spa Visits, and the process to qualify and open new International DistributorsCoordinate responses to International Distributors’ document requests (e.g., Import Documents, Certificate of Origin, Product Registration)Attend the Annual Business Conference held in July/August (dates may vary each year) to meet with International DistributorsQualificationsInside Sales experience (particularly in a Call Centre environment) – minimum 2 yearsClient Service and/or Key Account management strongly preferred – minimum 1 yearFamiliarity with e-commerce and electronic marketing practices (email, social media, banner ads, etc.) – assetBackground in the Esthetic or Health & Beauty industry – assetSecond and third languages – assetServicing of International Distributors – assetOutside Sales Territory experience – assetExcellent verbal and written communication skillsMultitasking, prioritizing, and time management capabilitiesExceptional computer skills (MS Word, Excel (intermediate), Outlook, PowerPoint)Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader and length of service rewardsThe ApplicationPlease submit a resume with a cover letter.Applications are currently being reviewed. Immediate submissions are still welcomed.
