Full time_Customer Service Representative_Immediate start

3 weeks ago

Kelowna BC, Canada Knewin Full time

This isn't your average pet store. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.
You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Brand reps and vendors. Even our communities.
In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.
Guest Service Representative
Guest Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Guest Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.
The ideal Guest Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
Customer Service
Guest Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:
Customer Service

To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

~ Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

A Day in the Life of a Guest Service Representative
Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. Full-time Guest Service Representatives are scheduled to work a minimum of 30 hrs./Shifts are determined at the discretion of the Store Manager.
Dental care
Disability insurance

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