Director commercial accounts, Technology and innovation

3 weeks ago

Toronto ON, Canada Mastercard Full time

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.


Director, Technology Account Management


Director, Technology Account Management – People Leader



The Technology Account Management team is responsible for delivering all technology and operations supporting North American Markets customers. This team identifies customers’ technology needs and solves them with MasterCard’s technology assets, tools, and services.



In this customer-facing position, the Director Technology Account Management, will build, grow, and manage the operational and technological relationship with Key Accounts in market (including issuing/ acquiring members, and/or processors), leading a team of 3-5 employees.


~ The ideal candidate will be experienced in the Payments Industry with understanding of the business technology and translating that into customer solutions to address business opportunities.


~ Ability to manage complexity and think strategically.


~ portfolio optimization, emerging technologies and find faster ways to get work done with sustained quality.


~ Identify and deliver against customer and Mastercard business and corporate objectives, opportunities, and commitments.


~ Possesses the ability quickly learn, explain and bridge the gap between the Business, Product and Technology that supports it.


~ Work with a sense of agility, while delivering quality output to customers and internal partners


~ Ensures resolution of day-to-day technical/operational issues, customer issues and/or as related to assigned delivery projects


~ Collaborate with cross functional partners including Sales, Marketing, Product (Consumer, Commercial Credit and Debit) throughout MasterCard to manage the internal development and implementation of any new product, service, and/or technology enhancement and support.


~ Establish close working relationships with internal and customer's executive- and decision-making-level contacts.


~ Work with internal staff to ensure customer's compliance with all MasterCard technology enhancements.


~ Executes project initiatives and develops quantitative/qualitative reports


~ Improve product offerings by communicating customer feedback to Product Management and Engineering

Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential.


~ Experienced in credit and debit card operations (issuing and acquiring) with emphasis on authorizations, clearing, settlement, and fraud & risk management


~ Account management experience


~ Thoughtful risk taker and display professional courage with sound judgement


~ Ability to manage complexity and simplifying for customers and key stakeholders


~ Experienced with technology and operations related skills


~ The role includes presentation to internal and client senior executive management as well as functional business partners.


~ Demonstrated operational excellence in managing escalations and timely responses


~ Ability to grasp technology details and translate them into solutions and/or to address business opportunities.


~ Strong analytical/problem solving and planning skills.


~ Ability to quickly learn, explain and bridge the gap between the business, product and technology that supports it


~ Must effectively and consistently demonstrate thoughtful risk taking and display professional courage with sound judgement.


~ College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience.


~ Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:


Abide by Mastercard’s security policies and practices;

  • Director of Technology and Innovation

    2 weeks ago

    Oakville, ON, Canada Linbrook School Full time

    Director of Technology & Innovation Reports to : Head of School and Principal Status : Full-Time Permanent Position Summary: (This is a representative list of the general duties the Director of Technology and Innovation may be asked to perform and is not intended to be all-inclusive.)· Oversee the strategy and implementation of technology for the...

  • Senior Director, Finance Technology

    2 weeks ago

    Toronto, ON, Canada Altis Technology Full time

    Job Description One of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Manager, Commercial Technology

    1 week ago

    Toronto, ON, Canada Four Seasons Hotels Ltd Full time

    Manager, Commercial Technology page is loaded Manager, Commercial Technology Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ10314066 About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to...

  • Manager, Commercial Technology

    2 weeks ago

    Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Senior Director, Finance Technology

    2 weeks ago

    Toronto, Canada Altis Technology Full time

    Job DescriptionOne of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Senior Director, Finance Technology

    2 weeks ago

    Toronto, Canada Altis Technology Full time

    Job DescriptionOne of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Senior Director, Finance Technology

    2 weeks ago

    Toronto, Canada Altis Technology Full time

    Job Description One of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Account Director

    4 weeks ago

    Toronto, Canada MiQ Digital Full time

    Toronto **Role**: Account Director **Location**: Toronto, Canada **What you’ll do** We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it...

  • Senior Director, Finance Technology

    2 weeks ago

    Old Toronto, Canada Altis Technology Full time

    Job DescriptionOne of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Senior Director, Finance Technology

    2 weeks ago

    Old Toronto, Canada Altis Technology Full time

    Job DescriptionOne of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Senior Director, Finance Technology

    2 weeks ago

    Old Toronto, Canada Altis Technology Full time

    Job DescriptionOne of our clients is looking to hire Senior Director, Finance Portfolio Product Services who will be reporting to the VP, Global Technology Product Services and assume a pivotal role in spearheading transformative financial initiatives within our technology division. We seek a seasoned finance professional with extensive expertise in...

  • Director, Commercial Asset Management

    2 weeks ago

    Toronto, ON, Canada Mastercard Full time

    We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Director...

  • Manager, Commercial Technology

    7 days ago

    Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Senior Director, Innovation Translation

    4 weeks ago

    Toronto, Ontario, Canada OICR Full time

    Salary: Commensurate with level of experienceAbout OICROICR is Ontario's cancer research institute. We bring together people from across the province and around the world to improve the lives of everyone affected by cancer. We take on the biggest challenges in cancer research and deliver real-world solutions to find cancer earlier and treat it more...

  • Manager, Commercial Technology

    1 week ago

    Old Toronto, Canada Four Seasons Hotels Ltd Full time

    Manager, Commercial Technology page is loaded Manager, Commercial Technology Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ10314066 About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become...

  • Manager, Commercial Technology

    1 week ago

    Old Toronto, Canada Four Seasons Hotels Ltd Full time

    Manager, Commercial Technology page is loaded Manager, Commercial Technology Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ10314066 About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become...

  • Manager, Commercial Technology

    1 week ago

    Old Toronto, Canada Four Seasons Hotels Ltd Full time

    Manager, Commercial Technology page is loaded Manager, Commercial Technology Apply locations Four Seasons Corporate Office Toronto time type Full time posted on Posted 2 Days Ago job requisition id REQ10314066 About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become...

  • Account Director

    4 weeks ago

    Toronto, Canada Global Eagle Full time

    About Anuvu For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Etihad Airways, Cathay Pacific and Norwegian Cruise Lines have trusted us to provide solutions...

  • Innovation and Technology Coach

    21 hours ago

    Toronto, Canada Upper Canada College Full time

    Employment Terms: Full-Time, Permanent Start date: August 2024At Upper Canada College, we use technology to nurture creativity, spark imagination, and inspire curiosity. The role of the Innovation and Technology Coach is to collaborate with faculty to deepen their understanding of emerging technologies, model innovative teaching practices, and use...

  • NA-Managing Director

    4 days ago

    Toronto, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing Director Reports to: CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and dealers). Our...