Contact Center Solutions Technical Lead
2 weeks ago
JOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You’ll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions. Experience with Genesys Cloud or similar platforms is essential. REQUIRED SKILLS AND EXPERIENCE • 4+ years of experience working with Genesys Cloud CX • Lead technical activities within assigned project teams • Host client-facing technical meetings and act as the primary technical contact • Coordinate and perform integration work for CCC projects, following delivery processes • Conduct integrated testing related to configurations and developments • Evaluate and implement alternative technologies and third-party solutions • Work with general network architecture and integrations with CRM platforms such as Salesforce, ServiceNow, and PowerBI. • Maintain and update technical specifications and operational documentation • Analyze and implement client requests for improvements and enhancements. Validate technical requirements based on client needs Develop and provide mentorship to junior integrators Bilingualism in French and English NICE TO HAVE SKILLS AND EXPERIENCE · Hands on experience Coding and Developing · Used platforms such as Cisco or Webex WFM experience
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Contact Center Solutions Technical Lead
2 weeks ago
Canada Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You’ll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
2 weeks ago
Canada Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You’ll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
2 weeks ago
Canada Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You’ll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
2 weeks ago
Canada Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You’ll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
2 weeks ago
Canada Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You’ll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
2 weeks ago
New Canada Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You'll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
2 weeks ago
New Canada, NS Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You'll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Contact Center Solutions Technical Lead
1 week ago
New Canada, NS Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Technical Lead to join a Solutions provider, where you'll lead the integration of contact center technologies and guide project teams through design, delivery, and deployment. You'll act as the primary technical contact for clients, ensure high-quality solutions, and collaborate on architecture decisions....
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Quality Engineer Banking Financial Services
2 weeks ago
Canada SRI Tech Solutions Inc. Full timeQuality Engineer Banking Financial Services (Contact Center) Location : Toronto Onsite Key skills: Relevant Experience : IVR testing , Contact Center Project, telecom domain Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs...
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Quality Engineer Banking Financial Services
2 weeks ago
Canada SRI Tech Solutions Inc. Full timeQuality Engineer Banking Financial Services (Contact Center) Location : Toronto Onsite Key skills: Relevant Experience : IVR testing , Contact Center Project, telecom domain Domain Knowledge/ Keywords to look for : IVR call flow, DTMF , speech recognition, call routing, Queues, Automatic Call Distribution(ACD), Computer Telephony integration, SLAs, Call logs...
