Senior Software Development Engineer

3 weeks ago

Canada Replicant, Inc Full time

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
Here at Replicant, we're not just creating technology; We're seeking a high impact Senior Engineer to accelerate the transformation of our state-of-the-art virtual call center platform
In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self-service tools that enable users to build powerful and delightful AI-powered conversations for callers.
Join us and redefine the boundaries of what's possible with contact center automation. Build modern, single-page applications using technologies like React and NodeJs
Provide technical mentorship, code reviews, and technical project leadership for your team
Share your passion for learning about technical topics with your team and peers
Participate in regular on-call rotations to support our systems
Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process
3+ years of Software Development experience in a SaaS environment
~ Experience working on technical projects and prioritization with a customer-focused mindset
~ A deep understanding of the unique requirements and challenges of B2B applications, you understand the importance of reliability, scalability, and usability in B2B software
~ You have a strong grasp of accessibility standards (WCAG, ARIA) and are experienced in developing inclusive web applications that are accessible to all users, including those with disabilities
~ Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems and API design
~ React, TypeScript (or similar) and PostgreSQL

For all full-time employees, we offer:
Remote working environment that respects time zone differences
Top of the line healthcare (medical, vision, and dental)
️ Flexible vacation policy
️ Självdistans is Swedish for self-distance. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
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