Service Manager

1 month ago


Winnipeg MB, Canada Johnson Controls International Full time

Unleash your potential with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Dedication to safety through our Zero Harm policy.
Supporting the Installation & Service Team Manager (ISTM) and field technicians with a direct link to Sales. This role is primarily office-based. Candidates must be able to commute to our office located in 108 Paramount Road, Winnipeg , MB R2X 2W3 Canada .

Schedules and coordinates all installation projects
Must learn functions carried out by our ERP system Oracle Fusion
Ensure all installations are completed on agreed upon time frame and within budget
Orders all required equipment for each installation project
Ensures technicians have all required parts before attending a job site
Makes all required outbound calls to the customer to establish job site readiness and works with client and technician to facilitate superior product/service delivery.
Must work closely with project managers to meet project deadlines
Must communicate with customers regarding their installations and provide quality service to customers - escalate when required
Acts as a liaison between Customers, Service, Installation, and Management
Works laterally with Sales on installations and service
Inventory implementation and ongoing management
Coordination of facilities management including orientation of sub-contractors for building maintenance
Minimum of five years in a front-line customer service position
Fluent English language written and verbal skills, demonstrated superior people and telephone skills
High proficiency with Microsoft Office, networking ability and a good knowledge of operating systems
Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. A copy of Johnson Controls’ applicable AODA policies are available on our website at for your reference, and can be made available in accessible formats upon request.
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