Host, Visit Planning

3 weeks ago

Ottawa ON, Canada The Canadian Museum Of Nature Full time

2090-CMN-24-OC-029
Experience and Engagement
ME-02 - $24.32 to $29.26 per hour
Temporary Part-time and Occasional positions available
Summer Contract – June to September 2024

Work Location

Victoria Memorial Museum Building (VMMB) - Ottawa, ON

Closing Date Share on social media

*THIS COMPETITION WILL ALSO BE USED TO DEVELOP/UPDATE THE ELIGIBILITY LIST FOR A PERIOD OF 6 MONTHS TO FILL PERMANENT OR TEMPORARY POSITIONS FOR THIS PERIOD.

Your place at the Museum

We value diversity and believe we benefit from working in a place where everyone feels included and where the unique qualities and strengths inherent in a diverse workforce are combined. We welcome applications from persons who may identify as a member of one or more other equity seeking groups (for e.g. visible minorities, disabled, 2SLGBTQIA+, religious or cultural minority).

You have a place at the Museum

About the position

The host is responsible for:

  • Selling memberships and other museum products or services to visitors by using established sales techniques.
  • Promoting museum products or services in person and over the phone.
  • Providing the best customer service possible to visitors, clients and members in person and over the phone (including events and during after hours).
  • Receiving/processing payments (for visitors, clients and member purchases).
  • Performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits.
  • Collecting comments, observing and conducting surveys with visitors, clients and members.
  • Contributing to team effort by attending meetings when required and performing other related duties

Working at the museum means:

  • Contributing to an engaging mission as well as exciting projects and challenges
  • An inclusive, friendly and safe work environment
  • A competitive salary established by collective agreements
  • Access to federal public service group insurance and pension plans

Eligibility criteria

This position is open to all Employees of the Canadian Museum of Nature and any members of the public who meet the qualifications below.
*Candidates must be legally entitled to work in Canada.

Education and training:

Successful completion of secondary school education or an equivalent combination of education and experience. Additional training in sales or customer service techniques would be an asset.

Language requirements:

English and French are essential
Bilingual Imperative: B-B/B-B

Experience:

  • Experience in promoting and selling products or services to meet customer needs with successful achievement of meeting sales goals.
  • Experience in providing high quality service to the public.
  • Experience in handling money (i.e. processing cash, credit cards, direct debit, checks or other methods of payment).
  • Experience in using Point-of-Sale (POS) software.

NOTE: Hours of work will include evenings, weekends and holidays.

  • As a condition of employment, Part-time positions require, at minimum, an availability to work 12.5 hours per week, including but not limited to rotating statutory holidays, 1 weekend shift per week and Thursday evenings.
  • Occasional status means employees who are called in to work for unusual and unforeseen circumstances and work less than thirty-seven and one-half (37 ½) hours per week and are not normally scheduled in advance.

Interested? APPLY

The Canadian Museum of Nature is committed to inclusive and barrier-free selection processes and work environments. If you are invited to participate in the selection process, we encourage you to advise us of any accommodation you may require. This information will be treated as confidential.

The Statement of Qualifications providing greater detail about the skills, knowledge and aptitudes needed for this role can be obtained by contacting the Museum at the email address below.

All candidates must submit a cover letter and resume outlining how their experience and training meet the requirements listed above.

Please also mention in your e-mail your availability and the status you are interested in (part-time or occasional).

Send a cover letter and your resume by email to competition@nature.ca with competition number 2090-CMN-24-OC-029, in the subject line.

Please note that only those applicants who are invited to participate further in the selection process will receive a response .

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