Claims Manager, CSC

3 weeks ago

Mississauga ON, Canada Intact Financial Corporation Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

We’re looking for a Claims Manager to join our growing team

As a Claims Manager in the Claims Service Centre, you will manage the day-to-day operations of Claims units to achieve essential business goals and meet customer service expectations. Leading our subrogation, commercial auto adjusting and claims administration teams, this role has a direct impact on the bottom line for the organization and the customer experience we provide.

Location is Mississauga, Ontario.

What you’ll do here:

  • Proactively manage workflow and resources of our Claims Service Centre to achieve regional goals and exceed customer expectations. Handle escalated client and broker calls when necessary.
  • Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals
  • Assist the Director to develop policies, strategies, budgets, and long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
  • Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives
  • Oversee commercial auto adjusting teams and develop, recommend, and implement strategies to control leakage and improve customer experience
  • Oversee administration teams and ensure adherence to service level standards for new claims and document management
  • Provide effective leadership by motivating staff, coaching, and mentoring their teams, performance management, continuous learning and career development for managers and other staff. Also responsible for hiring and executing on performance management plans.
  • Act in a consultative and advisory capacity on claim matters such as: policy interpretation and settlement negotiation to help resolve claims related issues.
  • Maintain a respectful and productive business relationship with vendors, service providers, other COEs and internal client groups
  • Collaborate with the full management team to drive change management and strategic priorities

What you bring to the table:

  • A minimum of two years in a management function with proven Leadership skills along with coaching and developing of staff
  • Demonstrated knowledge of Auto Physical Damage line of business
  • Excellent communication and interpersonal skills with all levels of staff, internal and external customers.
  • Excellent customer service skills and the ability to develop professional relationships
  • Demonstrated ability to lead by example through Intact’s Leadership Success Factors
  • Positive attitude while adapting to changing priorities and taking ownership of work
  • Self-starter with a sense of urgency and the ability to work independently under minimal supervision
  • University Degree or any combination of training and experience deemed relevant for the role.

Posting expires May 13th at 11:59pm EST

#LI-Hybrid

Ce que nous offrons

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d’avantages financiers qui reconnaît vos succès

  • Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50% des actions nettes achetées

  • Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels

  • Des aménagements de travail flexibles

  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année

  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif

  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues

  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants

  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement

  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement

  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Cliquer ici pour d’autres informations importantes sur le processus d’embauche , y compris la vérification des antécédents, les candidats internes et le droit de travailler au Canada.

Si vous travaillez pour Intact ou belairdirect, veuillez postuler au moyen de Contact Pour vous.

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