Business Office

3 weeks ago

Markham ON, Canada Saint Elizabeth Full time

Full-time permanent at Markham office (Mon-Fri, 8:30 AM to 4:30 PM)
The DATS Office Admin Coordinator is responsible for supporting the Clinic Manager in day-to-day service delivery at Driver Assessment & Training. To this end, the Office Coordinator will manage critical office processes including processing referrals, answering phones/email inquiries, scheduling, managing CRM data entry, billing, and file management to ensure the smooth and efficient delivery of client services.
Lead the clinic’s day to day operations ensuring the occupational therapists, driving instructors and location bookings are coordinated, and have what they need to meet the needs of our clients.
Manage the staff assessment schedules, and on a day-to-day basis adjust for staff absences
Track all assessment & training hours and record in EMR as required for billing purposes
Manage third party billing, bank drop off, and petty cash
Oversee preparation, submission, and reconciliation of HCAI billings and follow up with OTs regarding opportunities for billing optimization
Follow up on overdue accounts receivable on a regular basis
Manage petty cash including disbursements, completing balance sheets and submit to corporate accounting
Manage all inventory (administrative and clinical supplies) including ordering, receiving, storing and tracking usage to maintain adequate stock; ship supplies to satellite offices as needed
Act as local subject matter expert on EMR functionality including clinical documentation forms/macros, scheduling templates, patient facing portals, HCAI and WSIB billing submissions, and EMR integrated faxing and scanning
Support compliance efforts for all policies and procedures as they relate to labour and occupational health, patient privacy, IPAC etc.
Act as IT lead, responsible for local setup, configuration and user management of the IT systems (e.g., phone systems, EMR, Microsoft Teams) and act as the main points of contact for corporate IT and vendor support
Monitors daily operational indicators (phone, faxes, scans, patient flow), as a means to proactively identify risks and implement solutions to avoid impact to our service
Develops new, and improves existing management and operating policies, processes and procedures to improve service delivery (efficacy and efficiency)
Regularly evaluate performance and ensure the development of PSW skills and competencies required to achieve Saint Elizabeth’s vision and strategies.
Coach and manage employees with performance issues and consult appropriately with Human Resources.
Follow employee relations/labour relations processes and relevant policies and procedures.
Ensure compliance with all legislative requirements (Employment Standards, WSIB, Health & Safety legislation, etc.).
Minimum 5 years office experience
Strong computer skills (MS Office Word, Excel, and Adobe essential), experience with scheduling software, and an aptitude for learning new software
Skilled at handling multiple priorities, planning, organizing, and able to juggle multiple priorities
Experience with auto insurance claim forms and HCAI is highly beneficial
Experience with electronic patient medical records
Bilingual / multilingualism will be an asset
Every day, we bring hope and happiness to clients, homes, and communities across Canada. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.

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