Customer Service Specialist at OTIP Group
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Elevate your career as a Customer Service Specialist with OTIP Group of Companies. This hybrid role demands exceptional communication and problem-solving skills to provide top-tier support. Join OTIP Group, operating under a shared mission, where your contributions are valued in a friendly, supportive environment. As a Customer Service Specialist, you will address client inquiries and resolve issues effectively. Your role ensures client satisfaction through understanding needs and successfully handling transactions while adhering to set standards. Key Responsibilities:
- Manage telephone and written inquiries efficiently
- Resolve product and service problems promptly
- Process endorsements, renewals, and cancellations
- Maintain accurate records and update rate manuals
- Coach fellow team members on service guidelines
- AIC license (level one) needed
- Three years in personal lines and property insurance
- Strong problem-solving abilities
- Intermediate Microsoft Office skills
- French language skills are an asset