Business Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well. The Ad Operations Manager is pivotal in driving operational excellence across a large portfolio of clients, ensuring seamless campaign delivery, pacing accuracy and process consistency. A strategic problem-solver and effective communicator, the Ad Operations Manager influences beyond their immediate team - advancing organizational initiatives, managing process improvements and fostering a culture of accountability and collaboration. They are a trusted subject matter expert, coach and role model who thrives in a fast-paced environment, balancing multiple workstreams while achieving both team and business outcomes.
Campaign Execution & Monitoring: Oversee precise execution, pacing and performance of digital advertising campaigns across multiple platforms (Meta, YouTube, Google, etc.) Manage complex, high-value accounts directly while guiding the broader team to ensure delivery excellence and adherence to SLAs.
Implement and monitor quality assurance processes to maintain campaign accuracy and integrity.
Serve as the team's go-to expert on ad tech platforms, troubleshooting complex issues and leading knowledge-sharing sessions.
Process improvement initiatives, such as identifying potential systemic issues and inefficiencies, designing scalable solutions and streamlining workflows
Partner with leadership on team performance and development initiatives, providing input and feedback to help shape team success.
Represent Ad Operations in internal and external meetings with senior stakeholders and top-tier clients.
Prioritize workloads effectively, manage resourcing needs and reallocate support to meet deadlines.
Track team performance against key goals and ensure accountability to high standards of execution.
6+ years of experience in platform solutions, client success, digital media or a related field.
~ Expertise in campaign management, ad servers and digital advertising platforms (Google Shopping, Meta, Paid Search, CRM platforms, in-store retail media etc.).
~ Strong communication, presentation and relationship-building skills.
~ Highly organized, detail-oriented and adept at managing multiple projects simultaneously.
~ Proficiency with Project Management tools (JIRA, Teams, CODA, Slack, etc.) is an asset

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. Candidates who are 18 years or older are required to complete a criminal background check.