Client Service Representative

4 weeks ago


Toronto ON, Canada Torstaff Full time

Well established corporation located in Etobicoke seeks a candidate that could juggle a variety of duties.
Daily interaction with customer via phone, fax, and email for order preparation
Handle and resolve customer complaints – completion of incident reports and preventative and corrections action as applicable
Processing and closing of return product log
Working with vendors to process purchase orders to fulfill incomplete orders and inventory shortage
Confirmation of pricing on inventory purchased for inventory valuation
Review of back order report and processing of any orders based on receipt of inventory
Posting of inventory based on receipt of goods
Manage Customer Accounts and continually updated detailed customer listing
Monitor and completion of customer service calls for feed file under CAS Survey system
Creating Custom invoices for International shipments for shipper / receiver
Verify and keep records of incoming and outgoing shipments
Duties included picking products, as required with the appropriate packaging including bubble warp, cold packs and dry ice, etc
Verification of lot numbers for identification and tracking purposes
Recording daily temperature of walk in fridge and walk in freezer
Conduct weekly, monthly and annual cycle counts or inventory counts as requested
Discard all trash and cardboard as required
Other duties as required



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