Service Management Office Director H/F

1 week ago

Bradford ON, Canada Cachet Homes Full time

Home Service Coordinator - Bradford, ON
After four decades of home building excellence, Cachet has earned a reputation as an award-winning developer and builder of master-planned communities across Southern Ontario. From the very beginning, our principles have been guided by a distinctive vision of how new homes should be crafted; a vision that combines innovative architecture, superior craftsmanship, exceptional quality features and finishes, and outstanding customer care. Since 1981, Cachet has developed and built thousands of new homes—and we remain committed to enriching the lives of families by building visionary communities they will be proud to call home.

Cachet is on a mission to be the most innovative community builder in Ontario. Joining our rapidly growing organization will give you the opportunity to work alongside us as we create the next generation of modern, complete communities throughout the Greater Golden Horseshoe.
We strive to ensure Cachet is a great place to work for all our team members and are committed to building a best-in-class, values-driven organization that positively impacts the lives of our employees, customers, communities, and environment.

This is an exciting opportunity for an enthusiastic, detail-oriented, customer-centric team player to use their interpersonal skills and administrative experience to enhance the Homeowner Experience at Cachet Homes. Reporting to the Home Service Manager, the Home Service Coordinator is responsible for the day-to-day coordination of deficiency repair work and provides administrative support to the Home Service Team. We are looking for someone who will excel in a fast-paced, innovative, service-focused environment who can leverage their excellent organizational and communication skills to support the delivery of industry-leading customer care at Cachet Homes.

Work collaboratively with the Home Service Team to coordinate all aspects of Home Service and ensure warranty work is being completed promptly and efficiently in accordance with TARION Warranty Corporation mandates.
Schedule and coordinate deficiency repair work between Homeowners, Trade partners, and Home Service Technicians and pursue the timely completion work orders.
Ensure service work is scheduled efficiently, completed on time, and that job details are clearly communicated to Homeowners, Trades, and Technicians.
Maintain accurate service records and ensure timely and appropriate customer service delivery at a consistently high-level.
Keep Homeowners informed on the status of their service requests by completing proactive communication at designated times.
Respond to customer phone calls and emails, researching inquiries or concerns from start to resolution.
Prepare and distribute weekly reporting to measure key performance indicators.
Develop and maintain a high level of industry knowledge as it relates to TARION guidelines and delivery of service.
Assist in the development, implementation and maintenance of special projects and initiatives and/or assignments as required.

Minimum of 3-5 years of successful experience in a high-volume, front-line customer service role (prior experience in low-rise construction preferred).
Strong computer proficiency with experience in MS Office Suite (Outlook, Excel, Word, Teams, SharePoint)
Prior experience working with NewStar Enterprise is an asset.
General knowledge of construction practices and typical warranty-related topics is an asset.
Excellent organizational skills with the ability to recognize and meet deadlines and manage multiple priorities in a fast-paced work environment.
A high level of accountability and self-direction with attention to detail.
Must be respectful, empathetic, service-oriented, with a genuine desire to go above and beyond for our customers while demonstrating the Cachet Core Values.

Cachet Homes is an equal opportunity employer and does not discriminate based on age, race, religion, gender, origin, disability, or any other status protected under Canadian law or ordinances. Equal access to programs, services, and employment is available to all people.

If you require any accommodations throughout the recruitment process, please inform us when submitting your application, and we will take into account your accessibility needs due to a disability that respects your dignity and independence.

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