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Technical Account Manager

4 months ago

Ontario, Canada Simplify Recruiting Full time

We are seeking a highly motivated and skilled Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will serve as the primary point of contact for our retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things clients, ensuring their technical needs are met and their expectations exceeded. You will collaborate closely with cross-functional teams to deliver solutions that drive value and enhance the client experience.

Location: Location: Ontario, Canada

Responsibilities:

  • Develop and maintain strong relationships with key stakeholders at client organizations, including executives, IT professionals, and project managers.
  • Serve as the main point of contact for client inquiries, technical support, and escalations, providing timely and effective resolution of issues.
  • Collaborate with internal teams, including sales, engineering, and product development, to understand client requirements and deliver customized solutions.
  • Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and explore opportunities for upselling or cross-selling.
  • Serve as a subject matter expert on our products and services, providing guidance and training to clients as needed.
  • Monitor industry trends and emerging technologies within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] domain, and share insights with clients to help them stay competitive.
  • Track and report on key account metrics, including revenue growth, customer retention, and customer satisfaction, to senior management.
  • Participate in trade shows, conferences, and other industry events to network with clients and promote our products and services.

Qualifications:

  • Bachelor's degree in [relevant field] or equivalent practical experience.
  • Proven experience in a technical account management or customer-facing role, preferably within the [retail/manufacturing/construction/e-commerce/artificial intelligence/internet of things] industry.
  • Strong understanding of technical concepts and ability to communicate complex ideas effectively to both technical and non-technical audiences.
  • Exceptional problem-solving skills and ability to thrive in a fast-paced environment.
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients and internal teams.
  • Solid organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
  • Experience with CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
  • Willingness to travel occasionally to client sites as needed.