Bilingual Customer Service Associate

2 weeks ago

Etobicoke ON, Canada Kelly Services (Canada), Ltd. Full time €60,000 - €65,000

Kelly's customer, has a permanent opportunity for a Bilingual (French/English) Customer Service and Contract Administrator with our customer in Etobicoke, ON, where you will provide outstanding customer service to the customer's dealers and customers and support the department in processing leasing and financing contract administration.
Your main responsibilities include the ability to perform the following role requirements in both French and English:
The importance of timely and accurate response to dealer and customer inquiries are essentially to company delivering a positive customer service experience in a highly competitive captive finance.
Respond to customer service inquiries regarding contract terms and accounting queries and providing both customers and dealers with during term buyout options.
Process contract terminations and close out letters.
Reconciliation of contract balances and differences including system generated entries to the general ledger and general ledger account reconciliations.
Supporting collections with some other accounting and general administrative responsibilities as may be assigned from time to time.
Review upcoming maturing contracts to determine the course of action to be taken e.g. set up renewal, invoice for residual etc.
Set up new contracts in the retail lease management system.


Proficiency in Microsoft Office suite, primarily Word, Excel, Outlook is mandatory.
Minimum one year customer service experience in Leasing or similar field.
Excellent oral and written skills in the English and French language
Minimum three year collection experience.
Demonstrate commitment and build trust with dealers and internal team to support dealers for retail lease/financing applications.
Technical knowledge and experience in a finance company is preferred.
Info-Lease and Aspire experience is an asset but not required.

Work for a reputable commercial finance organization that continues to grow
Permanent position with competitive salary and benefits
Helping you find what’s next is what we’re all about. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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