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Spanish Bilingual, French Bilingual

3 months ago

Terrace BC, Canada Executive Flight Centre Group Ltd Full time

Customer Service Agent - West Jet
Part- Time
Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.
We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.
Our Terrace location is seeking an experienced Customer Service Agent to support our diverse operations. This part-time position will work a variety of shifts including weekday/weekend, mornings, afternoons and evenings.
The Customer Service Agent (CSA) is the first point of contact for airline customers. This position plays a critical role in acting as a brand ambassador for EFC and the airline by providing a positive experience to all customers. The Customer Service Agent always remains professional and courteous and while greeting, checking in, taking reservations, assisting customers and processing payments. There is mandatory training comprised of 2 weeks online with West Jet from 8:00am – 4:30pm.
Provide high standards of service, exceeding customer expectations by providing a safe and positive airport experience.
• Effectively communicate by phone, radio, or in person to provide a positive resolution to requests, grievances, or concerns.
• Generate computer flight manifests and coordinate check-in process.
• Groom aircraft, as required.
• Communicate with line service employees in preparation of aircraft for flight.
• Adhere to uniform guidelines as prescribed under company policy.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service through compliance.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Minimum of two years’ experience in Customer Service, preferably in the aviation industry.
• An Airport Security Clearance is required as a condition of employment.
• Basic computer, mathematics, trouble shooting skills and excellent attention to detail.
• Able to walk long distances and stand for extended periods of time.
• Professional appearance and behaviour while providing superior customer service.
• Proficient with MS Word, Excel, etc.
• First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
• Flight benefits with the specific airline you are assigned.
• Free Health and Dental Benefits for all employees.
• Extended Health and Dental Benefits for Full-Time Employees with minimal premiums.
• A discretionary bonus program based on over all company performance.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
Please visit our web site at for a complete description of our company and to view other career opportunities within EFC.
We thank all applicants for their interest in Executive Flight Centre;