Scheduling Coordinator

2 weeks ago

North York ON, Canada Staff Relief Healthcare Services Inc. Full time

Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.   Join our Staff Relief family and expect to receive Work Perks including: · Fixed Annual Salary · 100% employer covered Health and Dental Benefits · Canada Pension Plan & Employment Insurance · Shopping Work Perks · Vacation time   DUTIES AND RESPONSIBILITIES: • Intakes and maintains staff schedules (e.g., master rotation) in accordance with client/facility requirements. • Calls and schedules staff for shifts and replacements. • Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling. • Communicates changes in staffing, and arranges staff level changes. • Revises schedules. • Provides back-up and relief for staff, as required. • Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times. • Works collaboratively with clients, field employees and community partners. • Acts as a problem solver for client and responds to inquiries from, community partners and field employees. • Reports clients’ and field employees’ concerns to the supervisor. • Directs all field employees’ professional practice concerns to the supervisor. • Completes new client order form. • Communicates revised schedule to staff and clients/facilities. • Confirms employee availability. • Maintains current seniority lists. • Formats, prints and posts staff schedules. • Compiles and posts call-in lists. • Types and prints schedules, daily staffing sheets and shift reports. • Collects, verifies, enters, and files all pertinent client and field employee data. • Checks schedules and makes any necessary corrections. • Assists applicants in filling out employment forms. • Performs word processing, orders supplies, photocopies, shreds, provides reception/telephone services, files. • Other duties as assigned. • Provides positive leadership. • Stays customer service-oriented. • Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients of Staff Relief. • Acts as an ambassador of Staff Relief.

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