Salesforce: Account Executive
3 weeks ago
The Account Executive is responsible to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing, and presenting proposals, and ensuring the successful delivery of Encore’s services. The Account Executive performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician. Following the sale, the Account Executive performs a support role in client interactions. Director – Production and Venues.
Know the market well to find, qualify, and convert prospects into confirmed business.
• Develop creative solutions to drive business growth.
• Actively build and maintain a pipeline of ongoing opportunities & leads.
• Plan, document, and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM.
• Attend and document a minimum of 8 sales calls (client meetings with a specific plan on how the meeting can advance the sales cycle/business) per month (documented in Salesforce CRM).
• Develop and propose solutions that achieve client goals.
• Qualify leads from various sources including website, marketing campaigns and other team members.
• Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise.
• Establish solid relationships and trust with existing clientele.
Client Management
• Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager).
• Enhance customer ties by defining opportunities and introducing additional products and services.
• Project Oversight
• Engage with production/operations for technical assistance, design, and tailored customer solutions.
• Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule.
Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals.
• Establish and maintain close relationships with other Encore sales team members as well as with external partners.
• Attend all designated individual and team calls, working all scheduled calls around these established times.
Technical College or University Degree preferred
• 7+ years of experience within the events industry and/or audio-visual fields is preferred
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Understanding of social media, digital marketing strategies, search optimization, and e-marketing
• Valid driver’s license and access to a private vehicle
• Deliver World Class Service
Decision Quality
Manages Complexity
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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