Visitor Experience Associate Manitoba Museum Deadline: April 30, 2024
3 weeks ago
Marketing, Sales & Visitor Experience
Position Type: Part-Time, term to September 2, 2024
The Museum features immersive dioramas, multi-dimensional interpretation, science and astronomy education, and quality school and community programs. 8 million artifacts and specimens in its collections, including the Hudson’s Bay Company Museum Collection.
including the Box Office, Reception Desk, Planetarium entrance, Museum Shop, and visitor amenities, as well as, works in close collaboration with the Membership & Data Coordinator. Fluency in both official languages is considered an asset.
36 per hour.
Child Abuse Registry Check
This key front-line position is the first point of contact for many Museum visitors and is responsible for processing admission, membership, and Shop merchandise sales promptly, as well as, creating a positive visitor experience. The Associate provides visitor assistance and direction throughout the public areas of the Manitoba Museum including the Box Office, Museum Shop, Planetarium entrance, and visitor amenities, as well as, and works in close collaboration with the Membership Coordinator in respect of membership sales and the Shop Merchandiser/Buyer in respect to Shop sales. Fluency in both official languages is considered an asset. Criminal record, vulnerable sector and child abuse registry checks will be required of the successful candidate.
Assist in maintaining excellent housekeeping standards in frontline line areas at all times – including ensuring workspaces and visitor amenities are well-stocked and accurate signage is visible to visitors.
Respond to inquiries in person, over the phone, and through email by following proper Museum procedures and communication etiquette.
Priority 2: Process Box Office & Museum Shop Sales (40%)
To process admission, membership, and Shop merchandise sales in a timely and accurate manner with the goal of increased sales.
Maintain a high accuracy rate by entering customer details into the database, processing various payment/paperwork forms with efficiency, and following proper payment handling procedures.
Process Box Office admission sales to all permanent venues and temporary exhibitions including control and maintenance of payments using Tessitura and SalesVu Point-of-Sale (POS) hardware and software.
Use appropriate selling techniques to engage visitors in Shop products, process sales and perform inventory control management (pricing, merchandising, and invoicing), as well as, the control and maintenance of payments using Counterpoint and Point-of-Sale (POS) hardware and software.
Tactfully up-sell admission tickets to memberships and recommend additional sales options to visitors such as Shop products and special events or programs dependent on visitor needs to maximize revenue per transaction.
Processing customer payments at the Box Office ensuring that all internal procedures are properly followed. bartending using the shop point of sale system; Volunteer Services: Assist with the training and supervision of volunteers in the Museum Shop.
Marketing: Assist with visitor feedback surveys/contests and flyer distribution preparation as required.
Education, Training and Experience
Experience working in a museum or non-profit organization is considered an asset
Experience working in a unionized environment is considered an asset
Smart Choices Certificate is considered an asset
Demonstrated knowledge and skill in Microsoft Office and Windows applications
Ability to remain calm in stressful situations and be flexible to last-minute requests
Fluency in French and/or an alternative language is considered an asset
Experience in maintaining accurate database records and merchandising displays is considered an asset
Experience working with and managing volunteers is considered an asset
Operation of standard office equipment is required (i.e. phone, computer, copier, etc.)
Must be available to work 3-5 shifts per week during the Museum’s regular operating hours including weekdays, weekends, and holidays
Must be available to occasionally work late evenings, early mornings, and split shifts as required
Clear Child Abuse Registry Check and Criminal Record Check with Vulnerable Sector Check
This is a part-time term position beginning as soon as possible to September 2, 2024. Fluency in both official languages is an asset. 36 per hour. Availability for weekend (Saturday & Sunday), weekday, and occasional evening shifts is essential. The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. Museum recognizes the importance of building a workforce reflective of the visitors it serves. supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities). Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.
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