Warehouse Hose Shop Clerk

3 weeks ago

Toronto ON, Canada DTC Fluid Power Full time

About us:

DTC's mission is to conduct a professionally managed company which provides solutions to our customers rather than just products. We are a purpose driven company. We realize the value of relationships and we place integrity and trust as the cornerstone to our success. We pursue Win/Win Business Relationships.

DTC has become known as the "The Dependable Source" for Fluid Control Parts and Accessories. Our extensive stock of Hydraulic and Pneumatic Fittings and Components speaks for itself. Our huge selection of imperial, metric and specialty adapters and hose ends; along with our tube bending and fully equipped machine shop; make us a key source in critical case situations and the choice supplier to most mobile service companies, due to our continued reliability and product ingenuity.

 

Job Description

The person for this role will be responsible for taking care of customer needs. You will be expected to make Cold Calls on new potential accounts in your area to secure new Business. You will be responsible on existing customers to build relationships within an assigned territory as well as conducting research to find potential new clients. You will be responsible for supporting the company’s sales efforts.

 

Job Duties

  • Responsible for providing customer service
  • Provide technical assistance to customers
  • Answer customer's questions regarding products, services, and delivery
  • Accurately enter and process orders
  • Work with outside salesperson and order desk team to identify, quote and close customer inquiries and VMI
  • Ensure customer service technical requirements for the customer are met
  • Research and source all customer inquiries providing solutions in a timely and organized/systematic manner
  • Support day to day transaction activities to produce a high level of customer satisfaction
  • Keep track of existing Customer’s inventory and VMI contract
  • Review incoming and outgoing customer orders
  • Create opportunity to expand business with current and new potential customers
  • Training will be provided

 

Requirements

  • Excellent customer service skills
  • Advanced ability to multitask and manage time well
  • Quick and enthusiastic learner
  • Demonstrated ability to work within teams, as well as independently
  • Minimum 2 - 3 years sales or relevant work experience
  • Positive and professional team attitude
  • Good reading and numeracy skills Excellent communication and interpersonal skills
  • Aptitude with computer software programs utilized by the company
  • Proficiency in Microsoft Word and Excel
  • Ability to self-motivate
  • Ability to maintain strict confidentiality

 

Education and Experience

  • Certificate, diploma, or degree with a concentration in Sales
  • 2 - 3 work experience in Sales is a must

Job Type:  Full-time

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