Customer Order and Fulfillment Representative

3 weeks ago

Toronto ON, Canada Veolia Water Technologies & Solutions Full time

Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Job Description Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to move the company forward. If you like the idea of working for a company that's doing big things to create a cleaner, more sustainable world for us all, here's more Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site. About the job We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Sales and Customer Support team as a North American Customer Order and Fulfillment Specialist you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfilment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer. Job Summary

  • Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise results
  • Enter customer orders with a focus on quality, accuracy and speed
  • Proactively manage existing customer orders
  • Prevent, reduce, and resolve escalations, returns, and invoicing issues
  • Prioritise & manage high volume of requests from Customers & Inside Sales Team
  • Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
  • Keep customers proactivity informed about the status of their orders
  • Manage critical cases with a sense of urgency and ownership
  • Identify improvements in the processes to meet customer critical issues and requirements


What we're looking for

  • 0-2 years of customer service/ fulfillment/procurement experience
  • Digital mindset: comfortable entering and retrieving data in a variety of software and ERP platforms
  • An ability to work in a cross-functional environment with peers & immediate leadership
  • Energetic, strong interpersonal, organizational and communication skills
  • A motivated self-starter with strong problem-solving skills
  • Excellent time management skills & ability to prioritize work from multiple channels
  • Thrives in a fast-paced but fun work environment
  • This is a hybrid position, requiring a minimum of 2 days in the office
  • Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.


We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace. Qualifications Expectations after initial onboarding & training period

  • Understands & employs proper written, verbal, & meeting etiquette
  • Ability to understand specific business objectives, priorities and key processes
  • Cross-functional and global collaboration with peers, Sales, & Supply Chain
  • Meets/exceeds responsiveness expectation to customers & internal assignments
  • Awareness & contribution to Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awareness.
  • Understands role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities


Knowledge, Skills & Abilities

  • Diploma/certificate preferred in Business, Supply Chain or equivalent experience
  • Knowledge of SAP & Salesforce or other ERP and CRM software
  • Basic presentation skills
  • Basic commercial reconciliation
  • Strong Google Suite expertise


Additional Information As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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