Vice President

2 weeks ago

Winnipeg MB, Canada Manitoba Public Insurance Full time

As part of the executive leadership team, the Vice President & Chief Claims Officer will provide strategic leadership to both the physical damage and injury claims management functions ensuring they support high-quality, effective, and accessible delivery of services to Manitobans.
The Vice President will guide the development and implementation of a long-term strategy to ensure the successful execution of corporate strategic initiatives and play a key role in transforming business operations. In addition to translating strategic plans into operational and business plans for the division, the Vice President will define and execute the divisional roadmap in collaboration with the President & CEO, and executive leadership team.

The Vice President will establish a high-performance organization with dedicated, skilled, engaged, and customer-focused team members, efficient service delivery, and effective governance and risk practices.

The role manages and cultivates the Corporation’s strategic relationships with claims industry stakeholders including their associations, service providers, business partners including police services, insurance companies, and crown corporations.

Strategic Planning & Transformation:

Participate in the development of the vision, direction, goals, and objectives of the corporation.
Provide strategic direction for the division and ensure the development of strategies and solutions to support the corporate vision, direction, goals, and objectives.
Identify opportunities and risks associated with changes in technology, considering the potential impact on claims operations and costs; Monitor changes in the insurance industry as it relates to regulations, claims handling, and best practices.
Champion transformation throughout the division and corporation by ensuring a clear understanding of the business and the identification of appropriate solutions.

Operational & Performance Leadership & Compliance:

Ensure efficient delivery of claims (including estimating operations through the physical damage centre and holding compound activities, including salvage operations). Oversee all claims administration, including establishing authority levels and standards for adjusters, and resolution including special investigations and subrogation.
Oversee all aspects of bodily injury claims throughout the Corporation and provide direction on policy and procedures for the management of new bodily injury claims under the Personal Injury Protection Plan.
Partner with the Operations division to solicit and share feedback, develop strategies and tactics to address concerns, ensure the impact of changes, and improve claims handling processes.
Oversee the overall policies and operations of the out-of-province bodily injury claims and specialized risk claims.
Ensure processes and standards are followed related to claims handling and settlement negotiations involving claims financials, complex recovery matters, denial, coverage, evaluation, and legal referrals.
Oversee the design, implementation, and assessment of innovative and value-added services that meet the evolving needs of Manitobans.
Ensure the analysis, maintenance, and communication of records required by law or local governing bodies, are efficiently maintained, and updated as needed.
Serve as a change champion in the organizational change process to produce an improved work environment and oversee the development and implementation of corporate and divisional programs that meet current and future needs.
Participate on the corporate executive-level risk committee responsible for the management and oversight of all the forms of risk and the Enterprise Risk Management program within the Corporation.
Act as an Enterprise Risk Owner with primary responsibility and accountability for identification, measurement, management, monitoring, reporting, and escalating of enterprise-wide risks.

People Leadership, Development & Training:

Ensure the development, implementation, and maintenance of an effective structure for the delivery of services.
Sustain a high-performance culture and environment where multiple perspectives are sought out, appropriate risks are encouraged, and employees are committed to excellence in service delivery.
Provide leadership, coaching, and direction to the divisional leadership team and employees to cultivate desired behaveours.
Ensure employees throughout the division have the knowledge, awareness, technical skills, and competencies to contribute to the Corporation’s vision and success.
Ensure performance management discussions are conducted with all employees providing feedback on their performance against their mandate, reviewing results, and discussing activities to build skill and proficiency.
Engage in talent management and succession planning to meet current and future needs.

Over 15 years of senior leadership experience in service and claims management, project management, and business improvement and innovation in a complex environment.
Senior leadership experience in the insurance or financial services industry would be an asset.
Bachelor’s degree in commerce, business administration, or related field. Master of Business Administration (MBA) is an asset.
Completion of one or more of the following professional designations is considered an asset:
Knowledge of claims policies and procedures related to the adjustment and settlement of claims.
In-depth knowledge of applicable MPI legislation, regulations, policies, procedures, and practices is an asset.
Knowledge of corporate governance issues as well as an understanding of emerging trends and issues as they affect Crown corporations.
Exceptionally skilled at stakeholder management and relationship building.
Proven ability to adapt to, and effectively contribute to, business transformation along with the ability to develop a strategic vision, with proven ability to build consensus, fostering the necessary momentum to ensure objectives are met.
Capable of positively engaging executive management, the Board of Directors as well as influential external stakeholders (e.g.,

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