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Service Manager
4 weeks ago
Overview
The Service Manager contributes to the success of the PepsiCo Beverages Canada by selling our service to gain a competitive advantage, improve cost and productivity and to lead our people
Responsibilities
- Ensures all routes are run and every stop is serviced every day
- Ensures that gate scan procedures and daily manifests are followed
- Achieves productivity targets and cost per unit (CPU)
- Meets customary service needs and market place execution by achieving our service level goals
- Builds individual and organizational capabilities
Qualifications
Technical Skills
- Forecasts labor needs, staffs for the work, schedules the work
- Captures and tracks critical performance data to meet all time and quality standards
- Understands customer's business and balances gesture needs with "cost to serve" standards
- Teaches and builds our service advantage
- Coach and develop team (route rides audits)
- Teaches safe work practices (vehicle accidents, injuries)
- Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat
Leadership Behaviors
- Leverages understanding of key business drivers to get results
- Sets and measures productivity and service targets to drive accountability and execution
- Maintains focus and overcomes obstacles until goals and commitments are met
- Provides coaching and development to build current and future capability
- Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions
Education and certifications
- Bachelor’s Degree
Work experience
- A minimum of 2 years of fact-based direct selling experience
- Previous supervisory experience preferred
- Previous consumer packaged goods experience preferred
Skills and Capabilities
- Ability to work a flexible schedule including early mornings, evenings and /or weekends.
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