Call Centre

4 weeks ago


Canada Techtronic Industries Canada Inc. Full time

Bilingual Customer Care Representative page is loaded Bilingual Customer Care Representative
Apply locations Toronto Headquarters time type Full time posted on Posted 5 Days Ago job requisition id R50252 At TTi, people come for the opportunity and stay for the culture
Bilingual Customer Care Rep
REPORTS TO: CRM Manager
BAND LEVEL: 1 Job Description:
TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee, RYOBI, Hoover, and HART.

 
We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in both English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.
Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner.
Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty.
Must be bi-lingual (French/English)
Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point
Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more
Registered Retirement Savings Plan with Employer Matching Contributions
Diversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture.
Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today.
TTI actively promotes a strong corporate culture of respect and ethical integrity. They form the groundwork for our ethical behavior.



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