Bilingual Territory Manager
7 days ago
Titre du poste : Représentant des ventes externes (Agriculture) Relève de : Directeur des ventes
Sous la direction du Directeur des ventes, le représentant des ventes externes sera principalement responsable de communiquer avec les clients en personne et par téléphone/courriel, de déterminer leurs besoins, de saisir leurs devis et de gérer les plaintes des clients au fur et à mesure qu'elles surviennent. En tant que première ligne de notre entreprise, les représentants des ventes externes maintiennent notre réputation positive auprès de nos clients actuels et futurs.
Expertise technique
Assister à toutes les réunions de vente de l'entreprise et/ou à d'autres événements demandés en personne.
S'assurer que les devis/estimations sont complétés et livrés dans les 24 heures suivant la réception des informations au client et aux ventes internes, sauf indication contraire du client.
Collaborer avec le service des ventes internes aussi souvent que possible pour les tenir informés des prix proposés, des commandes à venir et de tout problème client au fur et à mesure qu'ils surviennent.
Promouvoir les ventes auprès des clients existants en connaissant l'ensemble de la gamme de produits et en étant capable de suggérer des articles qui compléteraient leur commande existante.
Gérer les plaintes des clients au fur et à mesure qu'elles surviennent, en veillant à ce que des inspections sur site aient lieu si nécessaire et que la résolution des clients soit traitée aussi rapidement que possible.
Utiliser un ordinateur portable avec des logiciels commerciaux pour saisir des devis, vérifier la disponibilité du matériel et rechercher des commandes existantes.
Avoir des réunions hebdomadaires avec le Directeur des ventes.
Capacité à identifier les problèmes et à mettre en œuvre des solutions créatives et stratégiques pour les surmonter.
Expérience antérieure dans le service à la clientèle sur le marché agricole.
Utilisation d'un ordinateur portable et d'un téléphone cellulaire.
Communications fréquentes avec les clients et le personnel de bureau.
Job Title: Outside Salesperson (Agriculture)
Reports To: Director of Sales
Under the direction of the Director of Sales, the Outside Salesperson will primarily be responsible for communicating with customers in person and by phone/email, determining their needs, entering their quotes, and handling customer complaints as they arise. This role will also develop and build relationships with new accounts and develop additional contacts within existing accounts. Technical Expertise
Attend all company sales meetings and/or other requested events in person.
Ensure Quotes/Estimates are completed and delivered within 24 hours of receipt of the information to the customer and inside sales unless otherwise specified by the customer.
Liaise with the inside sales department as often as possible to keep them informed of quoted prices, upcoming orders, and any customer issues as they arise.
Promote sales to existing clients by knowing the full product line and being able to suggest items that would complement their existing order.
Handle customer complaints as they arise, ensuring on-site inspections occur as needed and the customers’ resolution is handled as expeditiously as possible.
Build and maintain relationships within major accounts.
Develop and build relationships with new accounts and develop additional contacts within existing accounts.
Use a laptop computer with business software to enter quotes, look up material availability, and search existing orders.
Have weekly check-ins with the Director of Sales.
Ability to identify issues and implement creative and strategic solutions to overcome problems.
Previous experience servicing customers in the agricultural market.
Use of a laptop and cell phone.
Frequent communication with customers and the office personnel.
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