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Customer Success Manager, Bilingual French
4 weeks ago
ADP is hiring a Deal Desk Analyst, Bilingual French (MAS/NAS)– Commercial Operations Center of Excellence (CoE)
This is a highly customer-centric, engaging, and instrumental role in driving early-stage customer success within the Sales & Marketing organization. We are seeking an individual who has high energy, likes to win, and thrives where things move fast and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with Clients in their post-sales onboarding and transition to ADP.
At ADP we are driven by your success . We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success, culture, solving challenges and building invaluable working partnerships motivates you, you belong at ADP .
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven and Social Responsibility
RESPONSIBILITIES:
· Under limited direction, the Deal Desk Consultant works with Clients, Sales, and Service as their post-sale onboarding subject matter expert. They will meet with the prospect/client (virtually or in person where applicable) to perform all core onboarding activities
· Collect and review MAS/NAS client's Health and benefits new business prospect applications for accuracy and completeness, maintain an activity tracking log and interact with clients
- The team will act as a “one-stop-shop” for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy so that Sales can focus on generating new business
- Schedule and conduct new client orientation meetings virtually or in person
- Responsibilities include structuring MAS/NAS deals in CRM, performing due diligence and analysis of customer onboarding requirements, handling and collecting MAS/NAS health and benefits new business prospect applications for accuracy and completeness, knowledge of federal/state/local guidelines, and more
- Manage client expectations, internal communications and relationships
- Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client’s onboarding process is handled in a timely manner and compliant with Sales and Service customer onboarding policies/procedures
- Manage several implementation projects at any given time while providing a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR MAS/NAS clients from sale to start
- Facilitate problem resolution for client employees and/or contacts directly or by partnering with the appropriate department
- Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless
- Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
QUALIFICATIONS REQUIRED:
- Bachelor's Degree OR relevant work experience
- Bilingual French
- Prior experience in customer success/customer onboarding operations
- At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment
PREFERRED QUALIFICATIONS:
Preference will be given to candidates who have the following:
- Ownership mindset, making the customer top priority, curiosity and high ethical standards
- Excellent interpersonal and relationship management skills
- Excellent written and verbal communication skills, along with organizational and time management
- Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and PowerPoint skills
- Detail-oriented with strong analytical skills and judgement/decision-making ability
- Ability to work in a fast-paced, performance-based environment and meet deadlines
- Work independently and proactively to drive issues to resolution
- Knowledge of HR and Payroll industry tools and best practices, a plus
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life .
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Like what you hear? Then, what are you waiting for? Apply now
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