Regional Property Manager

3 weeks ago

Montréal QC, Canada Fitzrovia Full time

About the Role:

The Regional Property Manager is involved in all aspects of managing a regional residential portfolio, including operations, accounting, and managing important relationships with our tenants, owners, clients, guests and vendors. The role will lead a team of property management professionals in ensuring efficient building operations and an excellent resident experience.

Key Responsibilities

Operations

  • Oversee the preparation of annual operating plans for each individual property, working in collaboration with the Marketing Manager to incorporate a specific Marketing Plan for each.
  • In collaboration with the Property Manager, prepare annual operating budgets and long-range capital budgets for each property for submission to ownership for approval.
  • Review monthly operating statements to evaluate property performance against the established budget to ensure revenues are maximized and expenses stay within budget, and direct changes at the property level if required.
  • Work with the management team to identify, tender, award and oversee the successful completion of major and capital projects at the properties.
  • Coordinate and negotiate with contractors and suppliers, including bulk purchasing for the region.
  • Oversee major property contracts ensuring performance and completion of work.
  • Submit Capex requests for approval, overseeing work and ensuring warranties, statutory declarations, and other documentation is received upon completion of the work.
  • Conduct regular scheduled and impromptu inspections of the Property, including vacant suite inspections, on a frequent basis.
  • Monitor vacancy and traffic reports, as well as accounts receivable on a weekly basis, and take follow up actions (Property Manager, Marketing, etc) ifrequired.
  • Work with the Property Manager to manage and mitigate risk, reviews all incident reports and recommends when to file a claim.
  • In the event of a loss, act as the point of contact with the claims adjuster and/or insurer and manage the claim
  • Act in a lead role should there be a catastrophic event at the Property.
  • Ensure operations records, files and documentation are maintained accurately and timely and in accordance with established procedures.
  • Liaise with the Accounting team to ensure accurate accounting and proper procedures are in practice at all times.

Customer Service

  • Practice excellent internal and external customer service through working with corporate team leads to ensure the property staff have the resources to complete their responsibilities in a timely and professional manner.
  • Employ excellent customer service and conflict resolution strategies with both employees and residents, as required, including communications escalated from the property level.
  • Monitor resident touch-point follow up and feedback.
  • Review customer service surveys and the follow up action taken by staff, making further recommendations if necessary.
  • Oversee property communications, ensuring professionalism and consistency in messaging.
  • Participate in property events, as appropriate.

Team Leadership

  • Participate in all hiring processes (interviewing, onboarding, training, etc) for team members.
  • Lead, motivate, coach and supervise team, manage performance, and give feedback as required.
  • Schedule and facilitate regularly scheduled team meetings.

Administration and Reporting

  • Monitor lease renewal metrics and approve deviations to renewal rates.
  • Compile monthly reporting packages on each property for submission to senior management and ownership, including but not limited to: overview property reports, marketing reports, budget variance reports, accounts receivable reports, capital expenditure and major projects reports, and customer service survey findings.
  • Approve purchasing and invoices for supplies and services within company policy parameters.

Qualifications and Experiences

  • Undergraduate degree in business, hospitality and/or customer service education preferred.
  • Understanding of the Residential Tenancies Act, provincial regulations and related legislation.
  • CPM / RPA or other related Real Estate / Property Management related certification will be considered an asset.
  • Minimum of 5 years management experience in the property management industry / or hospitality industry experience required. Residential experience would be considered an asset.
  • Effective and professional communication skills, both orally and in writing.
  • Ability to develop and sustain cooperative working relationships with team members, senior management, contractors, residents and the public.
  • Strong team leader – you are able motivate, empower and coach/counsel staff in the achievement of performance goals.
  • Professionalism – you are a mature and self-motivated team player with good conflict- resolution skills.
  • Strong commitment to personal growth and integrity aligned with company objectives.
  • Ability to exercise confidentiality.
  • Strong organizational skills, with the ability to multi-task.
  • Ability to work under pressure and achieve quality results.
  • Strong decision-making skills.
  • Proficiency in a variety of computer software packages including Microsoft Office, and property management / accounting programs, with preference given to Yardi experience.

Why Fitzrovia:

Fitzrovia Real Estateis a vertically integrated development and asset managerfocused on class-A apartment buildings across the Greater Toronto Area (GTA). Fitzrovia provides best-in-class development, construction, propertyand asset management of luxury purpose-built rental apartments with a focuson design, activelifestyle management and exceptional customerservice.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have abias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in the GTA with over $6.3 billion of assets under management.

We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.

This job is 100% on site.

La version française de cette offre d'emploi se trouve ici : LinkedIn

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