Help Desk Technician

4 weeks ago

Toronto ON, Canada Cloud Wiz Full time

Helpdesk Technician Downtown Toronto, ON | Full-Time | Onsite

At Cloud Wiz, we simplify IT so our clients can focus on what they do best. We’re a fast-growing managed services provider based in Toronto, delivering reliable, secure, and scalable technology solutions to businesses across Canada. We believe great support starts with great people. We’re committed to building a diverse and inclusive workplace where everyone feels valued and supported

This is an onsite role based in our downtown Toronto office. You will be the first point of contact for clients seeking technical assistance and will be responsible for resolving technical issues working in a collaborative, hands-on setting. Occasional travel to client sites within the Greater Toronto Area (GTA) is required. A company vehicle is provided for these visits.

Respond to helpdesk tickets and phone calls for IT/Telecom assistance
· Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
· Troubleshoot hardware, software, VPN, and connectivity issues
· Configure, patch, and deploy Windows-based PCs and laptops (Windows 11 preferred)
· Administer user accounts in Active Directory/Entra ID (onboarding/offboarding, password resets)
· Support Office 365: MFA, licensing, User Management, Delegated access, OneDrive, SharePoint
· Maintain and troubleshoot local/network printers and desktop applications
· Document support activities in ticketing systems (ZenDesk knowledge preferred)
· Perform basic telecom and enterprise service requests
· Collaborate with external vendors and escalate complex issues to Tier 2/3 support
· Follow safety protocols during installations and equipment handling
· Install and maintain hardware: monitors, workstations, wireless access points, TVs, speakers

Associate’s or Bachelor’s degree in Computer Science, Information Systems, or related field
· Experience working in a managed services or client-facing IT support environment is a plus.
· Minimum 2 years of recent helpdesk or technical support experience
· Strong knowledge of Windows 10/11 and Office 365 administration
· Experience with Active Directory, Microsoft 365, VPN, DNS, DHCP, and RMM tools
· Network+ and Microsoft Certified: Familiarity with macOS, iOS, and Android devices
· Excellent communication, customer service, and organizational skills
· Willingness to work shifts and occasional weekends
· Competitive Salary
· Fun work environment with TV's, Arcades and Video Games
· Paid vacation and sick days

  • Help Desk Technician

    1 week ago

    Toronto, ON, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    1 week ago

    Toronto, On, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    3 weeks ago

    Toronto, ON, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    3 weeks ago

    Toronto, ON, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    3 weeks ago

    Toronto, ON, Canada Channel Zero Inc. Full time

    Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Help Desk Technician

    2 weeks ago

    Toronto, ON, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Toronto, ON, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    2 weeks ago

    Toronto, On, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    1 week ago

    Toronto, On, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...

  • Help Desk Technician

    1 week ago

    Toronto, ON, Canada Infotek Consulting Inc. Full time

    We are looking for a Help Desk Technician for a full time permanent engagement. Role is fully on site in Downtown Toronto. Job Description: Serve as the first point of contact for IT support to all firm staff. Address Help Desk tickets and provide personalized assistance for hardware and software issues. Deliver remote technical support to end users as...