Client Service Director junior F/H

At Capital Economics, we deliver independent macroeconomic and thematic insights through our product portfolio, challenging the status quo and partnering for our clients' success. Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets, and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions. Reporting to the Global Head of Client Experience, the Junior Client Experience Manager will be responsible for maintaining and strengthening relationships with Gateway clients to reduce churn and maximize client lifetime value. Junior Client Experience Managers can advance to roles within Sales including the Client Experience team or New Business team. The ideal candidate is proactive and dynamic, thriving in a sales environment where initiative and creative problem-solving are essential. They are a natural relationship builder, skilled at connecting with people, earning trust, and fostering long-term partnerships. Tech-savvy and comfortable with CRM systems, analytics tools, and digital platforms, they leverage data to enhance client engagement. Proactively manage renewal processes and negotiate contract terms. Build and maintain strong relationships with users across your Gateway accounts. Monitor client engagement and usage metrics to identify at-risk accounts. Share relevant content and thought leadership articles to maintain ongoing value perception. Net Promoter Score (NPS) improvement. Document all interactions and updates in the CRM system. Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets, and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions. Reporting to the Global Head of Client Experience, the Junior Client Experience Manager will be responsible for maintaining and strengthening relationships with Gateway clients to reduce churn and maximize client lifetime value. Junior Client Experience Managers can advance to roles within Sales including the Client Experience team or New Business team. The ideal candidate is proactive and dynamic, thriving in a sales environment where initiative and creative problem-solving are essential. They are a natural relationship builder, skilled at connecting with people, earning trust, and fostering long-term partnerships. Tech-savvy and comfortable with CRM systems, analytics tools, and digital platforms, they leverage data to enhance client engagement. Proactively manage renewal processes and negotiate contract terms. Build and maintain strong relationships with users across your Gateway accounts. Monitor client engagement and usage metrics to identify at-risk accounts. Share relevant content and thought leadership articles to maintain ongoing value perception. Net Promoter Score (NPS) improvement. Document all interactions and updates in the CRM system. 1-3 years in a client facing role such as account management, client success, or sales support. ~ Ability to analyse data and generate actionable insights to improve client outcomes. ~ Experience using CRM software including Salesforce and Tableau. ~ Organised, proactive, and capable of managing multiple accounts simultaneously. ~ A passion for delivering excellent service and advocating for client needs.

We offer
world class training including comprehensive coaching on value selling including AI generated persona role plays. We recognize the importance of a diverse workforce and are dedicated to building a culture where everyone feels valued and empowered to bring their whole selves to work. We strive to foster a workplace that values diversity and promotes mutual respect and understanding. Life assurance Medical insurance Health Assured (Employee Assistance Programme) Flexible working policy Training & development Good additional maternity and paternity policies Thriving social committee. #