Hotel Manager

6 days ago

Penticton BC, Canada Enso Group Developments Full time

Skaha Property Management, owned by Enso Group Developments, is looking for a Hotel Manager (HM) to oversee operations of the Beachside Motel, Sunnybeach Motel and the Waterfront Inn in Penticton, BC. The motels have a combined number of 70 rooms and are a choice of repeat summer destinations for many families. While the properties are older, with a plan for redevelopment, there are many opportunities for short-term changes to improve the operations.  
The Hotel Manager role demands dual strategic and operational skillsets. The Hotel Manager (HM) delivers corporate oversight and governance while ensuring operational accountability, process development, and process optimization.

The HM will work with the Owner to provide regular direction and oversee operations of the Motels as follows: 

Oversee front office, revenue, and reservation functions to ensure the delivery of superior guest service.
control labor costs and other expenses. 
Deliver regular reporting data using provided report templates. 
Participate in regular meetings reviewing key hotel metrics and budgets.
Adopt best revenue management practices.
Support the future development of the properties in all applicable areas, such as financial planning, brand development, programming, and operational planning.
 
Oversee housekeeping and maintenance functions to ensure compliance with quality standards in all areas of the Motels as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the Motel. 
Notify Special Purpose Vehicle management concerning the need for any major repairs.
Ensure a safe and secure environment for guests, employees and motel assets. 
Manage any onsite issues and provide Support Office with completed Incident Reports as required. 
Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations. 
Implement and maintain accounting and purchasing controls and procedures, as required. 
Seek out operational efficiencies (staffing, facilities programming, etc.) in order to meet the short- and long-term goals of the properties. 
 
Promote teamwork and quality service through regular communication and coordination with staff and contractors (as applicable). 
Foster positive employee relations and reconcile time edits and payroll administration in compliance with wage and hour regulations. 
Assist the Special Purpose Vehicle management team in the development and communication of the Motel strategies and goals. Communicate and enforce policies and procedures.
Develop, manage, and foster positive Special Purpose Vehicle partner relationships.
 
Vendors – to resolve any vendor performance issues, etc.; Regulatory agencies – regarding safety and compliance matters; Other contacts as needed (Professional organizations, community groups)
Establish and implement appropriate service recovery guidelines to ensure guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. 
In preparation for the critical summer months, the following processes require strategic thinking towards optimizing efficiencies. These processes also require daily oversight and execution support: 
Management 
Payroll support 
PMS management (including reservation audits) 
Customer service management (all channels) 
Housekeeping checklists/daily processes
Supply management (housekeeping, maintenance) 
Gilligan’s inventory management and purchasing 
Facilities optimization 

Strong computer literacy skills (MS Office proficiency) and fluency with POS systems.
Strong problem solving, reasoning, motivating, organizational and training skills. 
Demonstrated ability to interact with guests, employees and third parties that reflects highly on the Motels and Skaha Property Management
All candidates can expect competitive comp for the immediate needs and an opportunity to grow with the group in new developments and acquisition opportunities in the resort space.
 

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