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Technical Customer Services

2 months ago

Langley BC, Canada Aqua Spa & Pool Supply Full time

Aqua Spa & Pool Supply has been serving the Canadian pool and spa industry for more than 25 years. As a wholesale distributor, we support retailers and service technicians from coast to coast out of our main branch in Langley, British Columbia, and satellite branch in Calgary, Alberta. With huge in-stock inventory, we pride ourselves on being a one-stop shop for all your pool, hot tub, and backyard leisure needs. We are committed to providing you with quality and innovative products and exceptional service that includes in-house technical support and a same-day shipping guarantee .

5+ years experience in a Technical Service type role
~ Proficient in MS Office (Excel, Word, Outlook etc.)
~ Some lifting will be required (up to 50lbs) when picking orders for walk in customers


Process sales, including entering orders, pulling product out of inventory, and scheduling delivery or helping customers load orders.
Help maintain facility, including stocking levels, cleanliness and organization of the branch and yard.
Establish and maintain exceptional customer relationships
Answer telephone calls and communicate with customers via email and in person
Enter orders received via email, fax or telephone into our ERP system accurately and efficiently
Manage back orders and ensure timely shipping upon arrival
General administrative duties as required
Job Type: Full-time, Permanent

Casual dress
Dental care
On-site parking
8 hour shift
~ Day shift
~ Monday to Friday
~ hot tub technical service: Work Location: On-site