BI Implementation Manager
22 hours ago
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI.
As we keep growing our Professional- Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the company's product. Lead end-to-end implementation projects for SysAid ITSM and ESM solutions.
Manage project plans, timelines, and deliverables, ensuring alignment with client goals.
Track progress and mitigate risks to ensure successful project outcomes.
Act as the primary point of contact for clients during the implementation process.
Conduct client workshops to gather business requirements, align expectations, and showcase SysAid's capabilities.
Test and validate the configured solution with clients to ensure quality and functionality.
Deliver training sessions to end-users and administrators, empowering them to fully utilize SysAid’s features.
Gather client feedback to enhance implementation methodologies and identify product improvement opportunities.
Minimum 3 years of experience in ITSM or related software implementation and consulting.
Strong project management skills with a proven track record of leading successful implementation projects.
Familiarity with ITSM platforms (SysAid, ServiceNow, etc.) Proficiency in process design, workflow automation
Bachelor’s degree in IT, Computer Science, Business Management, or related fields (preferred)
ITIL Foundation certification (preferred).
Language Skills:
Fluent in English.
Fluent in Spanish is a plus.
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