Bilingual Technical Support Representative English/French
1 month ago
Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.
00/hour Bilingual Premium (French/English)
Excellent company benefits including health and dental
Strong focus on internal promotion, career path development and training" /
Are you a new grad from a technical program? Then join Xplore's growing team of Technical Support Specialists in our Cornwall, ON office
00/hour Bilingual Premium (French/English)
Excellent company benefits including health and dental
Strong focus on internal promotion, career path development and training" /
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Technical Support Specialist (In Office)
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Technical Support Specialist (In Office)
Permanent Full Time
Are you a new grad from a technical program? Then join Xplore's growing team of Technical Support Specialists in our Cornwall, ON office
00/hour Bilingual Premium (French/English)
Excellent company benefits including health and dental
Strong focus on internal promotion, career path development and training
Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
Documenting and prioritizing trouble tickets and technical issues on customer accounts
Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
Completion of post-secondary education in a related field (or equivalent level of experience)
Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
Previous customer service experience is an asset
Strong computer and troubleshooting skills with the ability to analyze and solve problems
Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
Bilingualism is an asset (French/English)
#As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. #
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