Student, Site Reliability Analyst

Student, Site Reliability Analyst (Fall 2024) page is loaded Student, Site Reliability Analyst (Fall 2024) Apply locations North York, Ontario Sun Life Toronto One York Sun Life Waterloo King time type Full time posted on Posted 3 Days Ago job requisition id JR00096600

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

The Systems Analyst/Site Reliability Analyst works within the Event and Performance Management practice to drive excellence and innovation to support project and operational delivery priorities. The role combines software and systems engineering to ensure ap plications and infrastructure are stable and performing optimally . SRA ensures critical internal and external digital services maintain reliability and uptime appropriate to client’s needs while keeping an ever-watchful eye on identifying capacity and performance concerns. The SRA mindset uses engineering principles to constantly find ways to improve applications, systems and services. The role understands the big picture of how systems relate to each other to put in value add end to end monitors, identifies optimization opportunities and improves productivity through automation. Using a breadth of monitoring and development tools the SRA will limit the amount of time spent on operational work, provide data to prevent future incidents and take proactive actions to prevent potential outages. This mindset will help Event and Performance Management on the journey towards Artificial Intelligence for Operations. Working in a dynamic agile environment intellectual curiosity, problem solving, collaboration, valuing diversity and openness is key to success . As with many IT services, there is an expectation of availability off hours for client impacting changes or troubleshooting activities; Event and Performance Management provides services globally and therefore requires 24x7 support.

Work Environment : This co-op opportunity is voluntarily in person, remote or hybrid. If you decide remote or hybrid, you will be required to work within the province. Remote work outside of the province will not be a possibility.

What you will do?

• Collaborate with other teams fo r the consultation, design, implementation and management of monitoring tools, dashboards and reports .

• Analyze metrics, identify trends and execute processes and strategies to addr ess any risks to reliability.

• Collaborate with internal business partners, such as our IT Support Team s , System Architect, IT Security and Enterprise Account Management for operational execution and service delivery of technology needs.

• Create and implement knowledge documents, focusing on usability, content verification and accuracy.

• Participate and contribute toindustry related developments and training to be shared among team members while continuously contributing to our roadmap strategy
  

What do you neeed to succeed?

• Reliability Clearance - This role requires 5 years of Canadian residency history due to the additional RCMP clearance/background check needed for this role. Exceptions will not be possible. Degree or diploma in computer sciences, information systems or information technology.

• In a bsence of a degree or diploma 2 + years working in technology or related field

• 2 + years supporting technology in an operational role

• 2 years working experience with all stages of systems development and implementation efforts, including requirements elicitation, architecture, design, development, testing, training, support, and maintenance.

• 2 years working within Enterprise delivery methodologies such as ITIL, Agile and Waterfall

• Professional designation preferred in ITIL, Scrum and/or Six Sigma

• Strong written and verbal communication, organization, strategic thinking and planning skills.

• Ability to analyze and present data using a variety of tools and techniques in the areas of business analysis and business intelligence principles to create executive dashboards and reports.

• Demonstrated sensitivity to issues of ethics, diversity, equity and harassment in the workplace.

• Strong collaboration skills, self-starter, strategic thinker, negotiator and consensus builder.

• Experience with operational monitoring & performance management tools such; BMC Suite (Patrol , TrueSight , TSOP, TSIM , BPPR ), Broadcom Monitoring Suite (APM, DX APM ) , xMatters and other similar technologies

• Experience with BMC Control-M , Autosys Batch Job Scheduler suite of tools or similar

• Experience with Splunk or other software for searching, monitoring, and examining machine-generated Big Data

• Experience with CyberArk on any other similar security tool used for the security of privileged accounts through password management.

What is in it for you?

• A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner

• An environment of continuous learning and improvement

• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

14/05/2024 Similar Jobs (5) Student, Junior Strategy Analyst (Fall 2024) locations 3 Locations time type Full time posted on Posted Yesterday Student, Solution Architect (Fall 2024) locations 2 Locations time type Full time posted on Posted 6 Days Ago Student, Cloud Infrastructure Analyst (Fall 2024) locations 2 Locations time type Full time posted on Posted 6 Days Ago

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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