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Full-Time Office Customer Service Representative

4 months ago

Winnipeg MB, Canada Saint Gobain Full time

Customer Service Representative - Winnipeg
We are presently looking for a Customer Service Representative at our Winnipeg branch.
Schedule: Monday to Friday
Status: Full Time, permanent, On-site
This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience
Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
Updating, referencing, and maintaining customer accounts in our inventory/CRM system
Directing customer leads to outside sales and creating new customer accounts for sales team
Process and apply refunds/returns for customer accounts
Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
Maintain customer data and update changes to existing accounts in the corporate database
Updating and referencing the company’s CRM system (Oracle)
Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
~ At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.
In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Service Representative at our Winnipeg branch to join our team.
This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Volunteer Day off: Give back to the community – each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.