Director, Disability Management Quality And Training

3 weeks ago

Mississauga, Ontario, Canada Teachers Life Insurance Full time
POSITION SUMMARY The Director, Underwriting and Claims has a dual focus on underwriting and overall claims management activities. They are experienced  in the underwriting of complex cases from both a medical, non-medical and financial point of view, have  strong technical expertise in claims and a drive for building out a best-in-class claims department with a balanced focus on growth and quality.

Oversee the underwriting process for new business Life, Disability, and Critical Illness insurance applications including:

-Data entry of applications
-Delivery of issued policies
-Process policy amendment notices
~ Provide technical leadership and underwriting risk perspective on product development, medical underwriting, and new business initiatives, including:

-Design and implementation of application underwriting questions
-Oversee all claims activity across internal and external partnerships; provide final claim decisions; submit claim processing requisitions to Finance team
Manage the reinsurance process including monthly and quarterly transmissions of cession updates to industry partners; review reconciliation of reinsurance data across treaty cessions including financial settlements; Manage risk mitigation activities and comply with Medical Information Bureau (MIB) reporting requirements and annual underwriting audits
Lead and coach risk staff in their service delivery and development; Develop policies, procedural manuals, training guides and other documents
Contribute to the senior leadership team by providing input on planning and priorities
Promote a sales culture while managing quality, service, and expenses

Minimum of 10 years of life and disability or critical illness underwriting experience, with 2 or more years of proven leadership experience; direct experience in managing risk mitigation activities
Completion or pursuit of underwriting education or a professional underwriting background (FLMI, CLU, CRM), preferred
Strong user of all Microsoft Office programs (Excel, Word, PowerPoint)
Able to interpret, assimilate and apply numerous guidelines, reports, and data to set and manage
System-savvy with experience using multiple insurance tools and platforms, including individual policy
Bilingual (English and French) is an asset
Bachelor's Degree or post-graduate diploma in business management, finance, or related discipline

Ability to prioritize and balance multiple tasks or projects with ease
Adaptable and flexible when dealing with change
Health & Dental Coverage
Short-term Incentive Plan
Teachers Life Insurance Society (Fraternal) is an equal opportunity employer who is committed to building a diverse workforce.

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