Director, Quality Assurance and Risk Management

5 days ago

Mississauga, Ontario, Canada Teachers Life Insurance Full time

Job Overview

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The Director, Disability Management Quality And Training role at Teachers Life Insurance Society (Fraternal) is a challenging opportunity for an experienced professional to lead our underwriting and claims teams. With a focus on quality assurance and risk management, you will be responsible for ensuring the accuracy and efficiency of our underwriting processes while mitigating risks.

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Responsibilities

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  • Oversee the underwriting process for new business life, disability, and critical illness insurance applications, including data entry, policy issuance, and amendments.
  • Provide technical leadership and underwriting risk perspective on product development, medical underwriting, and new business initiatives.
  • Manage the reinsurance process, including monthly and quarterly transmissions of cession updates to industry partners and reconciliation of reinsurance data.
  • Lead and coach risk staff in their service delivery and development, promoting a sales culture while managing quality, service, and expenses.
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Requirements

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  • Minimum of 10 years of life and disability or critical illness underwriting experience, with 2 or more years of proven leadership experience.
  • Direct experience in managing risk mitigation activities, completion or pursuit of underwriting education, or a professional underwriting background.
  • Strong user of Microsoft Office programs, ability to interpret guidelines, reports, and data, and system-savviness with experience using multiple insurance tools and platforms.
  • Bilingualism in English and French is an asset.
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What We Offer

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  • A competitive compensation package, including health and dental coverage, short-term incentive plan, and opportunities for professional growth and development.
  • A dynamic and supportive work environment that values diversity, equity, and inclusion.

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