Customer Success
4 weeks ago
About BasestationBasestation is a Toronto-based software company that’s simplifying hauling for the waste and recycling industry. We're on a mission to empower smaller haulers to start competing against “the big guys” in waste management and get the most out of their businesses. Our SaaS solution helps waste haulers streamline their day-to-day operations with everything from scheduling routes and tracking assets to dispatching drivers and billing customers.To learn more, please visit the RoleWe are hiring our first Customer Success & Support Lead responsible for owning the entire customer lifecycle (post-sale) to ensure the long-term satisfaction, retention, and growth of customer accounts. This is a unique opportunity for someone that wants to play a crucial role in helping grow an early stage startup. Primary responsibilities include:Acting as the main point of contact for customers after the initial sale to drive product adoption and usageLeading all training efforts to ensure customers are onboarded successfullyProviding customer support to troubleshoot technical issues, answer product-related questions, and collect user feedbackCollaborating closely with the Founder, Engineering, and Sales teams to address customer needs and issuesRenewing and expanding customer accounts by identifying upsell and cross-sell opportunitiesBuilding strong relationships with customers to increase loyalty, advocacy, and lifetime valuePlaying a key role in establishing our Customer Success, Onboarding, and Customer Support functionsAbout YouYou are someone who is:Empathetic to users: we “walk in our customers’ shoes” - meaning we never forget who we’re building for: our customers, not ourselvesA resourceful problem solver & intellectually curious: we don’t expect you to know all the answers on Day 1, but you’re willing to work hard to figure them outBiased to action: you don’t sit on the sidelines or ask for permission; take initiative, be boldFollowed rather than a follower: achieving a goal is never a linear path; there are infinite ways to get there, just make sure it’s your own
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
6 days ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
1 week ago
Toronto, ON, Canada Messagepoint Full timeAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as marketers, CX teams and...
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Customer Success Manager
4 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. At...
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Customer Success Manager
4 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
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Customer Success Manager
4 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. At...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada Messagepoint Full timeAbout Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX teams...
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Customer Success Manager
3 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.With over 4,000 clients across 140 countries and a daily impact on over 9 million...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
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Customer Success Manager
2 weeks ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
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Customer Success Manager
1 week ago
Toronto, ON, Canada SysAid Full timeSysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.We're recognized as a leading innovator in the industry, featured in the Gartner Magic...
