Ad Sucess Specialist- Programmatic
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Ad Success Representative- Programmatic Advertising
Job Location : Toronto , Canada
Work from Office
What do we do?
MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.
Job Description :
We are seeking an Ad Success Representative to support an esteemed client in the digital advertising space. This role is a hybrid of strategic account management and operational excellence. You will be the primary link between client partners and Ad Operations—managing workflows, delivering insights, and driving campaign success.
This is a high-impact, fast-moving role—ideal for someone who excels at switching between hands-on tasks and big-picture thinking.
Key Responsibilities
Client Engagement & Strategic Partnership
- Manage 3–4 client partners, including subsidiaries under large holding companies.
- Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships.
- Support account retention and growth by identifying revenue opportunities and upsell strategies.
Campaign Management & Operational Support
- Act as liaison between client teams and Ad Operations; manage ticket submissions and QA deliverables.
- Use tools like Slack, Salesforce, and trackers to ensure smooth workflow and issue resolution.
- Oversee Direct IO, Programmatic, and Self-Serve (Ads Manager) campaign processes.
Insight Generation & Optimization
- Download and analyze campaign performance data.
- Translate metrics into clear, actionable insights and optimizations.
- Deliver reporting narratives that align with campaign goals and strategy.
Internal Collaboration & Workflow Development
- Partner with product, marketing, and engineering teams to surface client feedback and shape improvements.
- Help standardize evolving workflows in coordination with partners like MediaMint’s process teams.
- Contribute to resource creation and knowledge-sharing initiatives.
Performance Metrics
- Volume of Work (by case type, reason, and region)
- Average Handle Time for support and operational tasks
- QA Scores for campaign accuracy, strategy, and delivery timeliness
- Monthly CSAT Scores from client partners evaluating deliverables and communication
Skills & Experience
- 3+ years in Customer Success, Account Management, Ad Ops, or a similar client-facing role
- Proficiency with Salesforce, Google Sheets/Excel, Slack, and customer support platforms (Zendesk, Outreach.io)
- Strong problem-solving and communication skills
- Ability to manage complex workflows and shifting priorities
- Experience in digital advertising (Direct IO, Programmatic, or Self-Serve) is a plus
- Analytical mindset with a drive to turn data into actionable insights
Please fill this Google form to Apply : Ad Success Representative - Canada
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